insurance and claims administration officer

Department of Treasury and Finance

Job reference: 693780

Location: ADELAIDE

Job status: Short Term Contract

Eligibility: Open to Everyone

At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.

We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.

Super SA is a branch within the Department of Treasury and Finance. Super SA is a superannuation fund provider who, for 120 years has been helping South Australian government employees secure their financial future.

Super SA is dedicated to being the most trusted superannuation fund for current and former South Australian public servants. Super SA's long-term success is largely due to the talent and expertise of staff who strive to create an environment that is supportive, safe and secure. The work culture is positive and inclusive, making it a rewarding and enjoyable place to work.

About the opportunity:

This role delivers high-quality, timely communication and services to colleagues, members, and external stakeholders including financial planners, legal and medical professionals.

It involves assistance with administering insurance applications and claims with confidentiality and care, ensuring accurate information and adherence to service standards.

The successful candidate will manage member records across multiple databases, coordinate documentation and correspondence, and support daily operations such as data entry and mail distribution.

The Insurance and Claims Administration Officer will also contribute to continuous improvement initiatives and participate in projects that enhance systems and services to better meet member needs.

About you

You are a confident communicator with strong interpersonal skills and the ability to manage sensitive situations with professionalism and discretion.

You thrive in fast-paced environments, effectively prioritising multiple tasks to meet deadlines, and proficient in Microsoft Office and skilled in data processing, with experience using multiple systems simultaneously.

To be successful, you must address the selection criteria below in a cover letter:

• Sound interpersonal abilities and effective communication skills across verbal, written, and face-to-face interactions
• Ability to handle difficult situations in a calm, positive and objective manner.
• Ability to deal with sensitive issues with tact and diplomacy and maintain complete confidentiality.
• Ability to work on multiple tasks and to prioritise those tasks to meet deadlines.
• Competency in keyboard skills and the ability to perform data processing responsibilities
• Experience with Microsoft Office, particularly Word and Excel, and in using multiple software programs/databases at once.

What we offer

• Flexible working options
• Salary packaging options
• Discounted gym membership
• Supportive career development opportunities
• Employee Assistance Program for you and your family
• Be Well Program

Remuneration

ASO2 – $58,709 min - $63,154 max per annum, plus superannuation

For a confidential discussion about the role please contact:

Name Christina Conway

Title: A/Team Leader Claims

Email:

Application Instructions:

To be considered, all applications must be submitted online via I Work for SA by clicking Apply and following the instructions.

Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages), addressing the abilities and experience listed in the selection criteria to demonstrate their suitability. Applicants are to include the name and contact number of two referees.

The Pre-Employment Declaration must be completed and submitted with your application.

Recommended applicants are subject to satisfactory criminal history check in accordance with the DTF Pre-Employment Screening Policy and Procedure and every three years thereafter.

The Department of Treasury and Finance is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, disability, all genders, and LGBTQI+ community. If you have any support or access requirements, we encourage you to advise us if invited to interview.

Applications close: 05/09/2025 11:45 PM