ServiceNow Specialist

*Our Opportunity
Work Location:*
Perth, Western Australia. Fortescue's Perth office is located on the traditional lands of the Whadjuk people.

Roster:
Monday to Friday

We are looking for a highly skilled and experienced ServiceNow Senior Developer to join our team. This role is focused on hands-on development and administration of the ServiceNow platform, with a strong emphasis on technical excellence, platform optimisation, and solution delivery. The ideal candidate will have deep expertise in ServiceNow development and configuration, and a passion for building scalable, maintainable solutions that meet business needs.

*Key Responsibilities
Platform Development & Configuration*

• Design, develop, and implement ServiceNow solutions including custom applications, workflows, business rules, UI policies, and client/server scripts.
• Configure and maintain core modules such as Incident, Problem, Change, Request, CMDB, Employee Centre and Knowledge Management.
• Ensure solutions are aligned with ServiceNow best practices and meet performance and security standards.

Integration & Automation

• Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, MID Servers, and Integration Hub.
• Automate processes and workflows to improve efficiency and reduce manual effort.

Technical Problem Solving

• Troubleshoot and resolve platform issues, bugs, and performance bottlenecks.
• Provide technical support and guidance to other developers and platform users.

Quality Assurance & Documentation

• Conduct unit testing and support UAT efforts to ensure high-quality deliverables.
• Maintain clear and comprehensive technical documentation for developed solutions.

Continuous Improvement

• Stay current with ServiceNow platform updates, new features, and industry trends.
• Proactively identify opportunities to enhance platform functionality and user experience.

Qualifications And Experience
Technical Expertise:

• Extensive hands-on experience with ServiceNow development and administration.
• Strong understanding of ServiceNow architecture, data model, and scripting (JavaScript, Glide APIs).
• Experience with Service Portal, Flow Designer, and Performance Analytics is highly desirable.

Integration Skills

• Proficiency in integrating ServiceNow with external systems using APIs and web services.
• Familiarity with authentication protocols (OAuth, SAML) and data exchange formats (JSON, XML).

Analytical & Problem-Solving

• Strong analytical skills with the ability to diagnose and resolve complex technical issues.
• Ability to work independently and take ownership of technical deliverables.

Collaboration

• Comfortable working in agile teams and collaborating with business analysts, testers, and other developers.
• Clear and effective communication skills, both written and verbal.

Certifications (Preferred)

• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Additional ServiceNow certifications (e.g., ITSM, HRSD, SPM, Now Assist) are a plus

About Us
Be part of something big. Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever.

*Our Commitment
Fortescue celebrates individual strengths and team members are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with. Diverse backgrounds include First Nations Peoples, people with disabilities, LGBTQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics.
We encourage candidates from all backgrounds to apply.
*
Internal Candidates / Current Contractors please apply via Success Factors Careers Portal. For further information on how to apply please visit the Fortescue Hub.

Fortescue reserves the right to close applications early should a suitable pool of candidates be identified. Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party.