Euc Field Technician

2 days ago

Perth, Australia Cognizant Full time

**About the role**

As an **End User Computing (EUC) Field Support Specialist**, you will make an impact by delivering hands-on technical support for end-user devices and software across the enterprise. You will be a valued member of the **IT Infrastructure Services**team and work collaboratively with service desk teams, infrastructure engineers, and external vendors to ensure seamless user experiences.

**In this role, you will**:

- Diagnose and resolve hardware and software issues on desktops, laptops, mobile devices, printers, and other end-user equipment.
- Perform IMACD (Install, Move, Add, Change, De-install) services for IT hardware and software.
- Provide onsite support for audiovisual and collaboration technologies in meeting rooms and shared spaces.
- Manage incidents and service requests in alignment with SLAs using ITSM tools like ServiceNow.
- Maintain and update documentation and knowledge base articles to support efficient troubleshooting.
- Coordinate with internal IT teams and external vendors to resolve complex technical issues.
- Deliver high-quality, customer-focused support in a fast-paced enterprise environment.

**Work model**:
This is an **onsite**position requiring regular presence at a client office in **Perth**. At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. _Note: The working arrangements for this role are accurate as of the date of posting and may change based on project or business requirements._

**What you need to have to be considered**:

- Proven experience in end-user hardware and software support, including desktops, laptops, mobile devices, and printers.
- Hands-on experience with IMACD services and AV/collaboration equipment.
- Proficiency in ITSM platforms such as ServiceNow.
- Familiarity with endpoint management tools like Microsoft Intune and SCCM.
- Working knowledge of Active Directory and Group Policy Objects.
- Strong troubleshooting and customer service skills in an enterprise environment.

**These will help you stand out**:

- Certifications in IT support (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator).
- Experience supporting Windows operating systems in large-scale environments.
- Ability to work independently and manage multiple priorities.
- Strong communication and documentation skills.
- Experience coordinating with OEMs and third-party service providers.

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