Asset and Configuration Specialist

The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.

Are you passionate about driving operational excellence through effective configuration and asset management? Join **NRI**, a leader in delivering high-quality, data-driven service management, as a **Configuration Management Specialist**.

**About the Role**

We are seeking a seasoned professional with expertise in managing asset and configuration data within ITSM environments. This critical role ensures compliance, operational efficiency, and strategic decision-making by maintaining an accurate CMDB, engaging stakeholders, and driving continuous improvement. **Due to the level of security clearance required for this role you will need to be an AUSTRALIAN CITIZEN. You MUST ALSO BE BASED IN EITHER PERTH OR ADELAIDE. (although we do offer hybrid, but it must be in those locations)**

**Key Responsibilities**
- Manage and maintain accurate asset and configuration data within ITSM tools, ensuring timely updates to the CMDB.
- Conduct regular audits to verify compliance with policies, identify discrepancies, and implement corrective actions.
- Analyse data to generate detailed reports on asset utilisation, configuration compliance, and financial impacts, supporting billing and operational reviews.
- Serve as the primary contact for asset and configuration-related queries, liaising with senior management, finance, and IT teams.
- Collaborate with cross-functional teams, fostering strong stakeholder relationships to ensure seamless communication and data integrity.
- Identify and address data or process gaps, proactively implementing improvements to enhance operational efficiency.

**About You**

You bring:

- **Extensive experience** managing asset and configuration data in ITSM environments.
- Expertise in **data collection, analysis, and reporting**, delivering high-quality insights to senior management.
- Proven problem-solving skills and adaptability to changing priorities.
- Strong interpersonal skills to collaborate with diverse teams and build stakeholder partnerships.
- A proactive and self-motivated approach to driving operational improvements.

**Desirable Qualifications & Experience**
- ITIL 4 certifications.
- Familiarity with ITSM tooling and CMDB systems (e.g., ServiceNow).
- Understanding of asset lifecycle management, including procurement, tagging, deployment, and decommissioning.

**WHAT’S IN IT FOR YOU?**

**In exchange for your exceptional technical skills, customer focused performance & out of the box thinking you’ll be rewarded with a career changing experience only consulting can provide.**
- Diverse and challenging project work
- Flexible public holiday benefits and option to purchase up to 2 additional weeks leave per year
- Training and development opportunities
- Salary sacrifice, motor and novated leases
- Committed health & wellbeing plan including Employee Assistance Program
- 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service
- Corporate partnerships

**DIVERSITY & INCLUSION**
**We value our collaborative culture and work together to support a variety of community organisations and social issues.**

**_Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow._**

**_We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond._**

**_We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers._**

**_Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI._