Consumer Relations Coordinator

Overview
Work for a global FMCG company with some of the world's most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported.
At PepsiCo, you can Dare for Better. You can help build a world where there are more possibilities for more people, no matter what role you hold. Together, we'll make a positive impact for good. Because when we Dare for Better, we can smile at what's next. For our careers, families, communities and the planet.
To continue our success, we currently have an exciting opportunity for a Consumer Relations Coordinator. This role will support responding to all consumer queries and complaints, regarding our company, its products and promotions in a manner that results in a positive consumer experience with the company. To ensure that ongoing feedback is provided to the relevant business processes (primarily Supply Chain & Marketing) as part of the process of continuous improvement

For you:

• Competitive benefits package:
• 5% annual bonus
• Discounts on Scoopon, Luxury Escapes, Asahi Beverages portfolio
• Generous leave options (wellness, birthday, volunteer, 20 weeks parental for both primary & secondary carer, additional leave purchase/cash out)
• Lease Plan
• Health & Wellness programs:
• Discounted private health insurance
• Financial coaching
• Counselling sessions
• Flu vaccinations
• Skin checks
• Professional development programs
• Global career opportunities

Responsibilities
Key Responsibilities

• Respond to phone, email and Facebook queries in a timely manner
• Ensure full case responsibility for consumer enquiries until resolution
• Liaise cross functionally with Supply Chain, R&D, IT, Sales and Marketing for any escalations and/or as part of the process of continuous improvement
• Liaise with any external research laboratory to conduct analysis or investigations of enquiries
• Ensure all serious consumer enquiries are processed in line with procedures and handled with the appropriate level of sensitivity
• Proactively identifying and analysing issues and trends using real time data to formulate a response plan e.g. recalls, promotional adjustment etc
• Ensure all standard consumer contacts (mail and/or telephone) are recorded and maintained

Qualifications
About you:

• Experience in customer service role
• Ability to remain calm under pressure from external (consumers) or within the organisation
• Excellent communication and influencing skills
• Strong time management and prioritisation skills within a fast paced environment
• Ability to problem solve and the tenacity in following up on queries/escalations to resolution
• Ability to work additional hours/days for leave coverage within the team

About us:
Join us and work with iconic brands like Doritos, Gatorade, Pepsi Max, Smith's Chips, Red Rock Deli, Twisties, Sakata, and Bluebird NZ.

• Recognised as a Top Employer in Australia and New Zealand for the past 4 years
• Family Friendly Certification (AU)
• Australian Disability Network Member

PepsiCo is dedicated to sustainability with initiatives like EV chargers, net-zero energy efficiency, hydro trucks, and net-zero water usage. We foster innovation and empower employees to make a meaningful impact through Pep+ (PepsiCo Positive). Join us to shape the future of food and beverages with a focus on sustainability.

PepsiCo's hiring process:

• Submit your application
• Interview(s) and skills evaluation
• Online Assessment process
• Background checks

If you require reasonable adjustments at any stage of the application or interview process, please let us know. In applying for this position, you consent to your personal information being provided to PepsiCo for use in accordance with PepsiCo's Privacy Policy which can be found at the bottom of the page on PepsiCo's website