Client Care Concierge

2 weeks ago

Melbourne, Victoria, Australia Vets Inc Full time $60,000 - $80,000 per year
Client Care Concierge

Location: VetLand Hospital & Emergency – Mitcham, VIC

Type: Full time (flexible shifts, including weekends)

About Us

At VetLand Hospital & Emergency, we care for pets (and their people) around the clock 24/7 compassion, expertise, and just the right amount of paw-sitive energy. Our purpose built Mitcham hospital brings general practice, emergency, and advanced veterinary care together under one roof, so every pet can get the care they need, when they need it.

We're on the hunt for a warm, professional Client Care Concierge to be the welcoming smile at the heart of our hospital. In this role, you'll make every client feel fur-tunate to be here, keep visits running smoothly, and help create a paw-fect experience from arrival to farewell. If you love people as much as you love paws, thrive in a busy environment, and take pride in delivering gold-standard service, we'd love to have you on our fur-midable team.

(No more puns, we promise)


Key Responsibilities
  • Welcome and support clients with warmth, empathy, and professionalism.
  • Guide clients through check in, consultation, and discharge processes.
  • Maintain a calm, organised, and professional reception area.
  • Process payments, assist with appointment coordination, and manage client follow up.
  • Support senior management with marketing, promotions, and policy development.
  • Assist in organising workflow and ensuring operational efficiency.
  • Collaborate closely with our veterinary and nursing teams to provide a consistent, high quality client experience.
  • Focus exclusively on in person service: No phone answering That's handled by our amazing offshore client service team, so you can focus entirely on the clients in front of you.

About You
  • Genuine passion for working with people and animals.
  • Strong interpersonal skills with the ability to remain composed and courteous under pressure.
  • Proven ability to manage tasks with accuracy and attention to detail.
  • Professional presentation and a confident, approachable manner.
  • Previous experience in high level customer service or veterinary environments (highly regarded).
  • Able to take ownership of tasks and see them through to completion.
  • Flexible to work on a rotating roster including evenings and weekends.

Why Join VetLand?
  • Be part of a supportive, collaborative team that values excellence in care.
  • Work in a modern, purpose built veterinary hospital.
  • Enjoy a role dedicated to face to face connection with clients.
  • Ongoing training and development opportunities to help you grow.
  • Staff benefits, including discounted veterinary care.

How to Apply

If you're committed to providing exceptional service, thrive in a fast-paced environment, and want to contribute to a team that values professionalism and compassion, we'd love to hear from you.

Send your CV and cover letter to use the subject line: Client Services Representative – [Your Name]

We look forward to meeting you soon

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