Telecommunications Support Officer

Our Company

We help our consumers to imagine and create better places and spaces in which to live and work. DuluxGroup's origins date back to 1918, with its original heritage in decorative paint for Australian and New Zealand homes. Today, DuluxGroup is a leading marketer and manufacturer of premium branded products that protect, maintain and enhance the spaces and places in which we live and work. Our people and values are the key reason to our continued success – we now have over 8000 employees globally.

Our IT & Digital Enablement function is key to driving future growth and success. We have over 150 people across a range of specialist functions that ensures we continue to innovate and work effectively in all areas of the business.

Your Role

We're seeking a detail-oriented Telecommunications Support Officer for a part-time (3 days/week), fixed-term 6-month contract. You'll play a key role in ensuring the smooth operation of DuluxGroup's telecommunications services across ANZ. This includes managing billing and cost governance for fixed, mobile, and network services, actioning MACD requests, and providing backfill support during planned leave and project work. You'll collaborate closely with the Connectivity & Platforms team to maintain cost transparency, service continuity, and strong vendor performance.

Key Responsibilities

• Reconcile invoices, investigate discrepancies, and manage billing disputes
• Prepare month-end journals and process internal chargebacks accurately
• Maintain up-to-date registers of telco assets and services
• Action service requests (MACDs) via ServiceNow and carrier portals
• Coordinate bulk service activities such as site migrations and SIM swaps
• Manage service escalations and ensure timely resolution of faults
• Deliver clear, concise reporting on costs, inventory, and service performance
• Collaborate with Service Desk, Finance, Procurement, and project teams

Benefits

• Stay active anytime, anywhere through our partnership with Fitness Passport and get unlimited, discounted access for you and your family to a wide range of gyms and pools across Australia
• Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
• Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
• Give back to the communities in which we live and work, with our "Community Action Day" and other programs
• Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
• 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
• Feel truly valued through our employee recognition programs
• Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

Skills & Experience

Essential

• Strong administrative skills
• Some experience with invoice processing / expense management
• Strong attention to detail and ability to manage competing priorities

Desirable

• Experience in telecommunications administration, billing, or service operations
• Familiarity with MACD processes and working across carrier portals
• Working knowledge of ServiceNow
• Exposure to Telecom Expense Management (TEM) platforms
• Basic understanding of network services (e.g. Internet, SD-WAN, SIP, 1300/1800)

We Value Potential and Passion

At DuluxGroup, we believe that the right attitude and a willingness to learn can be just as important as meeting every requirement on a job description. If you're passionate about IT and excited about this role, we encourage you to apply even if you don't meet all the essential criteria. We value diverse experiences and perspectives, and we are committed to providing opportunities for growth and development.

Imagine a better place

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it

You'll work with over 50 iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.