Change Manager

Who are we?

LMG is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand, or the Loan Market brand, and partners with over 70 banks and lenders. The business has grown rapidly, with LMG brokers in both countries helping over 330,000 customers settle over $126 billion worth of loans in FY24.

We're not a conventional company with a lot of rules and hierarchy, and we don't intend to become one. We live our values in everything we do: Compassion for our customers, doing what we say, being curious and thinking openly, going further together, and staying hungry but humble. We're a large company with a start-up attitude. Our success is driven by hiring outstanding people and accepting nothing less than being the best at what we do.

We are proud to be named Australian Financial Review BOSS Best Place to Work - Banking, Superannuation and Financial Services & in 2025

Key responsibilities:

• Change Management Strategy:
  Design, develop, and implement a holistic change management strategy for the assigned projects, detailing the overall change management approach, key activities and outcomes required to land the change successfully
• Stakeholder Engagement:
  Identify and engage with key stakeholders at all levels of the organisation. Conduct stakeholder analysis, build strong relationships and tailored engagement strategies, and ensure buy-in and support for the projects
• Communication Planning:
  Develop and execute a detailed communication plan to keep all stakeholders informed about the project's progress, upcoming changes, and the value proposition of the new platforms
• Training Program Development:
  Design, develop, and deliver a comprehensive training program for end-users, administrators, and other key roles. This includes creating training materials (eg. user manuals, quick reference guides, e-learning modules), conducting in-person and virtual training sessions, and managing the training schedule
• User Adoption and Resistance Management:
  Actively monitor user adoption rates and identify potential areas of resistance. Develop and implement strategies to address concerns, provide support, and encourage positive user behaviour
• Impact Assessment:
  Conduct change impact analyses to identify how the implementation will affect business processes, roles, and responsibilities
• Reinforcement and Support
  : Establish post-go-live support mechanisms and feedback loops to ensure a smooth transition and continuous improvement. Provide coaching and support to leadership and managers to drive change within their teams. Establish change champion initiatives to drive engagement
• Collaboration:
  Work closely with program leadership, project team, technical leads, business analysts, and other cross-functional teams to ensure a unified and successful project delivery
• Metrics and Reporting:
  Define and track change management metrics to measure the effectiveness of the strategy and report on progress to Program Director and sponsors
• Risk management:
  Proactively identify, manage and escalate risks and issues with the potential to impact on the delivery of change management activities or program plans

To succeed in this role you will bring with you:

• Education: Bachelor's degree in business administration, organisational development, or a related field
• Experience: Proven experience in change management, organisational transformation, or related roles
• Knowledge: Strong knowledge of change management methodologies
• Certification: Change management certification preferable
• Analytical skills: Strong analytical and problem-solving skills with a keen attention to detail
• Communication skills: Excellent written and verbal communication skills, with the ability to convey complex information clearly and concisely
• Project management: Experience in projects and the ability to manage multiple tasks and deadlines effectively
• Interpersonal skills: Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams
• Stakeholder engagement: Ability to influence stakeholders at all levels of the organisation
• Experience with Salesforce, Amazon Connect highly regarded

Our benefits:

Flexibility & Balance:

• Hybrid & Flexible Working: Tailor your work week to suit your lifestyle.

Family & Wellbeing:

• 12 Days Personal Leave: Time off when life happens.
• Wellbeing Support: Access to EAP for personal, financial, and career advice.

Growth & Development:

• L&D Programs: Grow your skillset and advance your career with tailored learning programs.

Community:

• LMG Share Tomorrow Foundation: Earn volunteer donation rewards and company donation matching.
• Paid Volunteer Day: Volunteer with paid time off

At LMG, we know that diversity and inclusion are key to our success. We're dedicated to building a workplace where everyone feels valued, respected, and supported—no matter their race, gender identity, sexual orientation, religion, age, or any other part of who they are. We understand that diverse perspectives fuel innovation and drive business growth. As an inclusive employer, we foster a culture where everyone has the opportunity to thrive and show up as their authentic selves every day.