Customer Care Team Leader

2 weeks ago

Canning Vale, Western Australia Wesfarmers Industrial & Safety Full time $75,000 - $105,000 per year

Join Blackwoods as a Customer Care Team Leader – Platinum

Are you a passionate leader with a drive for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where coaching, performance, and innovation are key? Blackwoods is looking for a dynamic Customer Care Team Leader to lead our Platinum Customer Care team to new heights

Key Responsibilities

  • Lead and inspire a team of 12–15 consultants to deliver outstanding customer service
  • Monitor and manage workflows across telephony, email, and business systems
  • Drive performance through coaching, development plans, and regular feedback
  • Foster a culture of engagement, recognition, and continuous improvement
  • Collaborate with peers to share best practices and support department-wide goals
  • Analyse reports and customer feedback to improve service delivery and satisfaction

What You'll Bring

  • Minimum 2 years' experience leading a customer care or contact centre team
  • Strong coaching, development, and performance management skills
  • A customer-first mindset with a passion for process improvement
  • Excellent communication, problem-solving, and time management abilities
  • Experience with telephony systems and product knowledge (desirable)
Ready to Lead the Way?

If you're ready to take the next step in your leadership journey and make a real impact, we'd love to hear from you

  • Apply now and help shape the future of customer care at Blackwoods.

#LI-DNI

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