Customer Service Specialist

At MyIntegra, our Customer Service Specialists are the heart of our customer experience. In this role, you'll be responsible for responding to a wide range of customer enquiries via phone, email, live chat, and SMS. You will deliver support that is professional, friendly, and timely, always striving to ensure every customer feels heard, understood, and valued.

You will play an important part in helping customers navigate the NDIS by clearly explaining the benefits of Plan Management and helping them make the most of their plans. Your ability to listen with empathy, communicate effectively, and resolve issues efficiently will be key to your success.

Key Responsibilities

• Respond to inbound and outbound enquiries across multiple channels with care and professionalism.
• Explain NDIS requirements and the benefits of Plan Management in a clear and supportive manner.
• Build trust and rapport with customers through open, empathetic communication.
• Resolve customer issues by identifying the root cause, offering effective solutions, and following up to ensure satisfaction.
• Maintain accurate and detailed records of all customer interactions for audit and compliance purposes.
• Learn and apply NDIS Program Rules and internal procedures to deliver informed and effective support.
• Use MyIntegra's systems and platforms to manage enquiries and complete administrative tasks.

About You

To thrive in this role, you'll bring:

• Proven experience in a customer service environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and time management abilities.
• A high level of attention to detail and accuracy in documentation.
• The ability to work both independently and collaboratively in a fast-paced setting.
• Familiarity with Salesforce or similar CRM systems (desirable but not essential).
• A genuine interest in learning about the NDIS and supporting people with disability.

About Us

At MyIntegra, we are passionate about empowering people with disability to live life on their own terms. Since the launch of the National Disability Insurance Scheme (NDIS) in 2016, we have been a trusted provider of Plan Management and Support Coordination services, supporting participants, their families, and carers across Australia.

We provide independent and unbiased guidance to help NDIS participants make the most of their plans. Our secure technology and smart tools enable people to manage their budgets with confidence. With a national presence and a strong commitment to quality, we proudly support tens of thousands of Australians every year.

As a registered NDIS provider with ISO 9001:2015 certification for the Provision of Disability Support Services, we are dedicated to maintaining the highest standards of service and accountability. We deliver our services in accordance with the National Disability Standards and are proud members of Disability Intermediaries Australia (DIA), the peak body for intermediaries in the NDIS.

What We Offer

• A flexible hybrid work model (split between a few days at home and a few days in the office).
• A supportive, inclusive, and friendly team environment.
• The opportunity to make a meaningful impact in the lives of people with disability.
• Ongoing training, career development, and progression opportunities.
• Access to a comprehensive Employee Assistance Program.
• Discounts with major retailers and corporate health insurance rates.

Application Process

If you have the energy and passion for this exciting role, join us on our journey and make a positive difference
Apply through Seek, and we will reach out to discuss the role with you.

Successful applicants will be required to undergo an NDIS Worker Screening Check and employment reference check.
*Costs for the NDIS screening will be reimbursed on your employment start date.

MyIntegra embraces diversity and is an equal opportunity employer. We welcome applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people with disability.