NDIS Support Coordinator

Who We Are

The Flagstaff Group is a purpose-driven disability enterprise with over 55 years of experience in providing life skills and employment for people with disabilities. We operate various social enterprises and are a registered National Disability Insurance Scheme (NDIS) provider. Our vision is to see a world that only sees abilities, promoting inclusion, support, celebration, and leadership. Flagstaff was proudly recognized with the 2025 Illawarra Business Award for Excellence in Diversity and Inclusion, reflecting our commitment to creating inclusive workplaces where all abilities are celebrated.

The Opportunity

• Role: NDIS Support Coordinator
• Full Time: 38 hours a week
• Days: Monday to Friday
• Location: Shoalhaven
• Hourly Pay Rate: $44.58

We are seeking an enthusiastic NDIS Support Coordinator for a full-time role to ensure the planning and delivery of flexible, integrated, and timely services for NDIS participants. You will leverage your knowledge of both funded and unfunded supports to oversee coordination in alignment with participants' NDIS plans. Our collaborative team upholds Flagstaff's core values and is dedicated to providing a person-centered approach.

If you are interested in joining our team, please submit your resume and a cover letter demonstrating your ability to meet the criteria.

Click here to obtain the full job description

Key Responsibilities & Requirements:

• Provide support in line with National Quality & Safeguards standards for people with disability
• Demonstrate excellent knowledge of local disability services (funded and non-funded)
• Oversee assessments, reports, and service proposals aligned with individual participant goals
• Apply Person-Centred Approaches to empower participant choice and community involvement
• Interpret NDIS plans and establish SMART goals within Support Coordination
• Deliver timely, sound advice to internal and external stakeholders
• Build strong relationships with participants, families, carers, and service providers
• Respond calmly and professionally to crises, using strong problem-solving skills
• Maintain accurate, timely records, reports, and database entries
• Facilitate participant transport when required
• Provide quality advice on NDIS processes, evidence recording, and internal procedures

The Ideal Candidate

• Minimum 12 months experience in a Support Coordination role, LAC, NDIS planner, or similar.
• Minimum Cert IV in Disability or other relevant qualifications.
• Experience in interpreting and implementing individual NDIS plans.
• Familiarity with working alongside individuals living with a disability, addressing their communication and cultural needs.
• Strong verbal & written communication, interpersonal, and negotiation skills.
• Proven experience in record keeping, with a focus on confidentiality and security of information.
• Current driver's license and access to a fully insured vehicle.
• Ability to manage time effectively, working both autonomously and as part of a team.

We Offer

Flagstaff fosters a collaborative, inclusive and supportive work culture that empowers our employees to excel in their roles. Being part of the Flagstaff family, means you will be recognized for your contribution in a workplace that only sees abilities. We offer our employees a wide range of benefits.

• Hourly rate based on SCHADS Award - Level 4, Pay point 1 - at $44.58 plus 12% superannuation
• Up to $15,900 tax free earning through NFP salary packaging
• Support in maintaining your NDIS Worker Clearance, Working With Children (WWC) Check Police Clearance and First Aid certification
• Access to an Employee Assistance Program
• Annual paid Picnic Day off
• Learning and development opportunities
• Provision of tools including mobile phone and laptop, equipment, and ongoing training to ensure you have what you need to succeed in your role.
• A supportive, fun, and values-driven workplace.
• Special Flagstaff Discount - Gym membership, Physical therapy and Physiotherapy
• Special Flagstaff Discount - Boxing classes, as a social sport
• And so much more...

Applications Close: Friday 31 Oct 2025Applications will be reviewed upon receipt

At Flagstaff we believe in performing to the best of our ability for the good of the team and our customer. We celebrate a culture of helping others and maintaining a positive 'can do' attitude and where our behaviours are underpinned by our values. We offer our staff opportunities for career progression and salary sacrifice opportunities to permanent staff. An Equal Opportunity Employer, the Flagstaff Group Ltd is a Supported Employment Enterprise funded by the Australian Government and self-funded through our social enterprise, grants, and investments. The successful applicant will be required to undertake a National Criminal History Check and NDIS Worker Clearance and Working with Children Check