Community Housing Officer

Passionate about gender equality? Join YWCA Australia, a proudly feminist organisation, as a Community Housing Officer. Help create inclusive, community-focused housing solutions by supporting residents and fostering sustainable tenancies.

• Location: Wurundjeri Country | South Melbourne + travel
• Type: Hybrid Working – office + work from home + in community
• Contract: Full-Time | Ongoing | 38 hours a week
• Salary: Social & Community Services Level 4 - $44.58 to $47.97 an hour + Super
• Benefits: Salary packaging up to $18,550 + paid parental leave + career development

About Us

For over 140 years we have been working at the forefront of gender equality through our housing, community programs and advocacy. Our purpose is making young women's leadership and women's housing our priority for gender equity in Australia. Learn more about us here.

About the team

Our Housing Operations Team is the frontline of YWCA Australia and YWCA Housing, playing a key role in supporting residents and sustaining tenancies. Through efficient administration and proactive engagement, the team helps ensure residents maintain stable, secure housing.

About the role

As a Community Housing Officer, you'll play a key role in maintaining tenancy systems, supporting residents through regular visits and advice, and managing tenancy and maintenance issues in line with the Residential Tenancies Act—all within a collaborative team environment.

In this role, you will:

• Work across a broad housing portfolio, supporting vulnerable women and gender diverse people through tenancy management, maintenance coordination, and resident engagement.
• Conduct regular home visits, mediate housing issues, assist potential residents, and support property maintenance
• Represent YWCA at tribunal hearings and provide residents with access to policy guidance and referrals to external support services.
• Work closely with asset management and housing teams to deliver high-quality housing outcomes.
• Manage specialised Rooming Houses, whilst ensuring compliance with tenancy legislation.

About you

As the ideal applicant will have:

• Experience in community housing or property management, with knowledge of tenancy practices, RTA legislation, maintenance coordination, and administrative processes.
• Strong understanding of the relevant state Residential Tenancies Act.
• Ability to engage respectfully with diverse communities, with awareness of homelessness issues.
• Proficiency in tenancy data systems (e.g. Zavanti, Excel) and Microsoft Office.
• Well-developed communication, mediation, and conflict resolution skills, with strong organisational abilities.

Don't meet every single requirement? At YWCA Australia we are dedicated to building a diverse, inclusive and authentic workplace.  If this role speaks to you but your past experience doesn't align perfectly, we encourage you to apply anyway.

Questions?

If you have questions about this opportunity, please email mel-

Why The Y?

At YWCA Australia, our culture - The Y Way -is grounded in intersectional feminism and guided by our values: Striving for Equality | Acting from the Heart | Working Better Together.

In our most recent culture survey (with 78% team member participation), our people told us:

• 93% would recommend YWCA as a great place to work
• 97% know our values
• 93% know how to bring those values to life in their work
• 95% said their leader consistently reflects our values in their behaviour and interactions
• 96% feel supported by their team
• 95% felt able to take time out when needed

Ready to join a team that makes a difference?

We want to hear from you Submit your resume and a cover letter outlining why you are the ideal candidate for this role

Applications close at the end of the day on 16 November 2025

We're excited to find the right fit and will be reviewing applications as they come in. Submit yours early for priority consideration, as the role may close before the advertised deadline.

Please connect with us at any time during the recruitment process if you require assistance to fully participate.

Please note that preferred candidates must hold, or be willing to obtain, a valid National Police Check, a state-based Working with Children Permit, a valid Driver's License, and complete a medical declaration.

• Community Housing Officer Position Description