CX Systems

*This is a hybrid position requiring 4-days a week in the office*

Say hello to opportunities. 

 It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.  

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for a CX Systems & Automation Design.

RingCentral is transforming how we solve systemic customer experience challenges. We're seeking a CX Systems & Automation Design specialist to support our framework for identifying, analyzing, and permanently resolving recurring system issues that impact customer satisfaction.
This role is ideal for a recent graduate or early-career professional who combines process optimization thinking with technical curiosity and AI fluency. You'll have the autonomy to redesign workflows, implement solutions, and directly impact how we serve our customers.

 

What You'll Do

• Redesign Core Processes: Map current-state workflows, identify inefficiencies, and design future-state solutions that eliminate root causes of customer issues

• Own Solution Development: Take ownership of specific workstreams within our systematic issue resolution framework, from discovery through implementation

• Leverage AI & Technology: Apply AI tools and automation to scale process improvements and enhance issue detection and resolution

• Drive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutions

• Measure Impact: Define success metrics, track improvements in NPS and customer satisfaction, and communicate results to leadership

• Innovate Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutions

What You Bring

• Bachelor's degree in Business, Industrial Engineering, Information Systems, or related field (or equivalent experience)

• Strong process thinking—you naturally see workflows, bottlenecks, and optimization opportunities

• Technical aptitude with enthusiasm for AI tools, automation, and data analysis

• Comfort with ambiguity and ability to structure problems independently

• Excellent communication skills—you can explain complex processes to both technical and executive audiences

• Bias toward action and execution, not just analysis

• Experience with process mapping tools, data visualization, or project management 

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• Voluntary supplemental health coverage and life insurance

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave 

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee 1:1 coaching, perks and discounts program

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone  (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, California, the compensation range for this position is between $75,600 and $108,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more The salary may vary depending on your location, skills, and experience.

This role has an application deadline of January 19, 2026. Please apply prior to the deadline to be considered for the role.

#LI-JW1