Technical Product Support Specialist

24 hours ago

Sydney, Australia Johnson Controls Full time

**The company**:
**About this opportunity**:
As the Technical Product Support Specialist you will coordinate the facilities across Australia to ensure effective management of the facilities including, environmental & sustainability, repairs & maintenance.

**Responsibilities**:

- Liaise with Sales and Technical Services managers and staff to achieve timely and best available Technical Support experience for customers throughout ANZ
- Coordinate and prioritise technical support site visits in the Sydney metropolitan area, Queensland regional, and as directed by the ANZ Technical Services Manager
- Facilitate continuing support and mentoring of TFPP products, with a high level of professionalism in the day-to-day dealings with internal and external customers
- Develop technical expertise of JCI Fire Detection products
- Develop technical expertise of customers by development, promotion, and delivery of agreed and effective training and mentoring programs
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Gets first-hand customer information and uses it for improvements in products and services
- Acts with customers in mind
- Establishes and maintains effective relationships with customers and gains their trust and respect

**What we are looking for**:

- Diploma in Electronics or 6 years in Fire industry programming Detection Systems
- Excellent written and verbal communication skills
- Strong knowledge of JCI Detection Products
- Willing to train customers
- Willing to assist customer both onsite and offer technical support off site

**How to Apply**:
LI-JS4

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