Account Manager, Space Management, Planning and Occupancy

Job Title

Account Manager, Space Management, Planning and Occupancy

Job Description Summary

We're looking for an experienced and strategic Account Manager, SPO to lead all aspects of Space Management, Planning, and Occupancy across our dedicated account teams. This pivotal role is aligned with the SPO Global Platform and plays a critical part in translating client business requirements into innovative, effective workplace solutions.

Job Description

Key Responsibilities:

• Define strategic client goals—both immediate and long-term—related to occupancy management, utilization analysis, planning strategies, and accurate real estate allocation reporting
• Foster strong partnerships with the client organization to ensure alignment and consistent service delivery
• Build and lead a high-performing SPO delivery team capable of thriving in a fast-paced, dynamic environment
• Ensure all SPO deliverables are met, including compliance with established SLAs and KPIs
• Collaborate closely with account leadership, service line peers, and client representatives on staffing plans, upcoming projects, and relationship management
• Uphold core program standards—ensuring all C&W tools, processes, templates, and outputs are both standardized and tailored to client needs
• Draft and present compelling business proposals to support account growth and expansion opportunities
• Recommend solutions to enhance operational efficiency and service excellence, guiding the development of program tools and deliverables to implement these improvements
• Oversee creation and upkeep of playbooks, templates, and planning tools to support consistent delivery
• Coach the team across all project types, including expansions, relocations, consolidations, and refreshes—ensuring best practices in space planning, move management, client and vendor relations, and resource utilization
• Establish clear goals and objectives with defined timelines for the organizational unit and its sub-teams

Requirements:

• Bachelor's degree (BA/BS) in a related discipline or field of study (i.e. Architecture, Interior Design, Corporate Real Estate & Facilities Management Planning/Coordination, Facilities, Project or Construction Management, etc.) advantageous
• Seven+ years' experience in a corporate real estate environment.
• Show strong verbal presentation skills, ability to communicate to executive level
• Possess analytical, organizational and problem-solving skills with a focus on the long term, strategic vision.
• Ability to process work quickly, accurately and with changing priorities
• Basic understanding of Corporate Real Estate and Financial concepts
• Strong team player who is adaptable and capable of driving change / change management
• Advanced skills in Adobe and Microsoft application suites in support of role function and broader Occupancy Planning as well as building presentations to present to executive level
• Advanced understanding of CAFM\IWMS (Serraview preferred) for Space Management

• Australian citizenship is required
• Must hold a baseline clearance or be willing to obtain a security clearance
• Canberra-based applicants preferred, though candidates from other states will be considered if open to relocation

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from

• Be part of a centralised global platform that supports consistent delivery and innovation across accounts
• Play a strategic role in driving organic growth through high-value contributions, process optimisation, and stakeholder engagement
• Leverage global data and expertise to provide insights and share best practices across teams and regions
• Contribute to shaping the future of occupancy and space planning within a specialised team
• Access strong pathways for career progression within the growing domain of Global Occupancy Services (GOS)

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but everyday. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. As part of our ongoing commitment to RAP, Aboriginal or Torres Strait Island Islanders are highly encouraged to join us

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

We are committed to keeping you, our workplaces and our client spaces safe & healthy.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: "Cushman & Wakefield"