Communications Operator

3 days ago

Rhodes, New South Wales, Australia DingGo Full time $60,000 - $80,000 per year

We are DingGo

At DingGo, we understand that repairing a car ding can be a stressful, painful,

and inconvenient process. We're here to solve that problem. Founded in 2018,

DingGo is a rapidly growing web platform that is transforming the smash repair

industry through innovative technology and digitisation.

As a leading Accident and Incident Management provider, collaborating closely

with major corporates, government bodies, SMEs, repairers, and insurance companies.

Our goal is to deliver a customer-first solution for vehicle repairs.

With our geographical reach continuously expanding, we are now ready to take

our business to the next level. Join us as we change the way Australians repair their vehicles.

About the role

We are in an exciting stage of growth, and we're looking for an enthusiastic

individual to be on the frontline of our enquiries. You will help connect our customers with reputable local repairers, offering the same seamless experience they're accustomed to when booking a hotel or ordering takeaway.

We are seeking strong, reliable, and responsive communicators who can navigate various systems and provide exceptional customer service to our customers when they need it most.

Reporting to the Claims & Communications Manager, you will act as the first point of contact for our Accident Management Assist line and general business enquiries.

What you'll bring

  • You have a customer-first mindset and well-developed experience in a customer service role.
  • You have strong administration skills and can manage numerous tasks simultaneously.
  • You will provide high level professional customer service and the ability to think on your feet as no enquiry is the same.
  • You are Tech Savvy and customer focused with ideally some Call Centre experience.
  • A willingness to work with a diverse team and regional customers.

Life at DingGo

  • Our offices in Rhodes offer a free gym membership and easy access to public transport, alongside flexible working arrangements.
  • First 6 months will be office-based to support your training and onboarding experience. After that, you'll have the option to work from home up to 2 days per week
  • We hold regular socials and team building activities
  • The ability to grow with the business and forge your future career in the company, with wide opportunities across different departments.
  • You will live and breathe our core values focused on care, value and ease

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