Multi-Site Manager – Iconic Doughnut Brand Retail

2 weeks ago

Melbourne, Victoria, Australia American Doughtnut Kitchen Full time $70,000 - $85,000 per year

Multi-Site Manager – Iconic Doughnut Brand Retail / Van (Across 2 Sites) Melbourne | Full-time | $70–80k + Super (Based on Experience) - Weekend Availability Required

We're looking for an experienced, hands-on hospitality or retail manager to lead operations across two much-loved American Doughnut Kitchen sites. This is a unique opportunity to shape the next chapter of a 75-year-old Melbourne icon, while driving growth in our new flagship store - and helping expand our events program in the years ahead.

What You'll Be Managing:

  • Our 75-year-old legacy doughnut van – a Melbourne institution with a loyal following and a dedicated, long-standing team.
  • Our flagship store – just over a year old, brimming with potential for growth, modernisation and retail innovation.

About the Role

Reporting to our Head of Operations (HoO), you'll be responsible for the day-to-day running of both sites, ensuring smooth operations, exceptional customer service, and strong commercial performance. You'll split your time between venues (and one day a week at HQ), staying hands-on in service to support your team, set the tone, and keep connected to the people and customers who make ADK special.

Your focus will include:

  • Managing and supporting staff across both locations, respecting the legacy and history of our team while introducing best practice and retail structure.
  • Driving performance and innovation in the flagship store - from offers and marketing initiatives to margin optimisation and customer experience improvements.
  • Maintaining consistency, product quality, and a welcoming, community feel at the van and shop.
  • Collaborating with marketing on campaigns, local activations, in-store promotions, and events - including future opportunities to grow our events program (with HoO support).
  • Balancing the different needs of each site and knowing where your presence will have the biggest impact.
  • About You
  • You're a capable, people-first leader with at least 2+ years in a similar multi-site role, or 3- 4 years managing a high-volume single venue and looking for your next big challenge. You bring:

  • Proven ability to lead teams, drive performance, create buy-in for new systems, and deliver great commercial results.

  • Experience introducing processes with care and respect for existing teams.

  • Strong commercial awareness - confident in analysing performance and spotting opportunities.
  • Enthusiasm for systems and processes, and the ability to make them part of the daily rhythm.
  • Flexibility to work weekends and key trading periods.
  • Coffee knowledge is a bonus, but not essential.Why Join Us?

You'll be part of a small, committed leadership team balancing tradition and growth, with scope to influence the future of the brand. We're building for smart, sustainable expansion - across retail, events, and community connections - and you'll be at the heart of that journey.

Location: Split between Queen Victoria Market, Prahran, and one day at our HQ.

Job Type: Full-time

Pay: $70,000.00 – $85,000.00 per year

Work Location: In person

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