Client Services Officer

4 days ago

Darwin Northern Territory Australia NAAJA Full time $60,000 - $90,000 per year

About NAAJA

The North Australian Aboriginal Justice Agency Ltd (NAAJA) provides legal assistance and justice services for Aboriginal and Torres Strait Islander people across the Northern Territory. With offices in Darwin, Palmerston, Katherine, Tennant Creek and Alice Springs, NAAJA is recognised nationally as a leading legal service, having received awards for human rights and crime prevention.

We are committed to high-quality representation for clients and long-term change through law reform and education.

Why join NAAJA?

At NAAJA, you'll be part of a values-driven organisation making a real difference. You'll work on challenging, meaningful cases while helping to achieve justice and fairness for Aboriginal people in the Northern Territory.

We also offer:

  • Competitive salary
  • Generous leave entitlements – including 6 weeks annual leave with 17.5% loading, 3 weeks personal leave and more
  • Salary packaging up to $18,550 tax free
  • Professional development opportunities

About the role

Our Criminal Law Practice is fast-paced and highly rewarding, made up of solicitors working in youth, summary, indictable and appellate crime, supported by dedicated administrative and client service staff.

The Client Services Officer plays a vital role in ensuring effective legal services for our clients. You'll support clients in custody and the community, assist lawyers with client liaison, and contribute to culturally responsive services across Darwin and on circuit to remote communities.

Key aspects of the role include:

  • Supporting clients in prison, detention and the community, including through audio-visual link.
  • Responding to enquiries and assisting communication between clients and lawyers.
  • Assisting with bail proposals, referrals, accommodation and rehabilitation arrangements.
  • Maintaining accurate records, conflict checks and court lists.
  • Supporting bush courts and remote community visits.
  • Providing cultural knowledge and guidance to legal staff.

About you

  • Knowledge and understanding of contemporary Aboriginal culture, society and the challenges facing Aboriginal people in the justice system.
  • Strong communication and interpersonal skills, particularly with Aboriginal and Torres Strait Islander clients. Demonstrated initiative and commitment to high-quality client service.
  • Experience in office procedures, data entry and file management.
  • Ability to work independently and as part of a team in a busy environment.
  • Willingness to travel to remote communities and assist with bush courts.
  • A current NT driver's licence (4WD clearance),
  • Ability to obtain an Ochre Card and pass a criminal history check.

This is your chance to work with a passionate team committed to real change, while building deep relationships and lasting impact.

Apply Today

Be part of a legal team that walks with communities, not just for them.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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