Contract Water Operations Manager

About the Role

An exciting opportunity has become available for an experienced Contract Water Operations Manager to lead the delivery of water and wastewater operations across our key contracts in the Dandenong region.

Reporting to the General Manager – Water & PMO, you will oversee the safe, efficient and profitable operation of our water, wastewater, and M&E maintenance services. You will provide strong leadership to a multidisciplinary team, ensuring exceptional customer outcomes and compliance with all safety, quality, and performance standards.

Nature of position:
Permanent, Full Time

Location:
Dandenong

Reporting Line:
General Manager Water & PMO

Key Responsibilities

The Contract Water Operations Manager will have ultimate responsibility for Client Relationship Management, Financial P&L accountability and managerial reporting (including escalation).

Direct reports include Civil Operations Manager, M&E Operations Manager, Project Managers, and Works Coordinators. Some of the key responsibilities include but not limited to:

• Lead end-to-end operations across water, wastewater and M&E maintenance.
• Manage financial performance - reporting, and contract governance.
• Drive safety, compliance and continuous improvement initiatives.
• Build and maintain strong client and stakeholder relationships.
• Oversee a multidisciplinary team including Operations and Project Managers.
• Deliver projects on time, within budget and to agreed quality standards.
• Implement effective resource planning and risk mitigation strategies.
• Manage procurement, supplier and subcontractor performance.
• Monitor performance metrics and operational reporting.
• Champion a culture of accountability, teamwork, and operational excellence.

About you

You will have proven experience in managing water or infrastructure contracts, a strong commercial acumen, and leadership capability. Experience in the following areas is considered vital:

• P&L responsibility for contract.
• Client relationship management.
• Managerial reporting.
• Provide leadership, setting strategic direction and goals for the contract.
• Develop and execute business plans, ensuring alignment with contract objectives.
• Lead and manage a high-performing team, fostering a culture of safety, innovation, collaboration, and accountability
• Oversee project management, ensuring timely and cost-effective delivery of water construction projects.
• Develop and manage budgets, financial plans, and resource allocation
• Ensure compliance with contract, regulatory requirements, industry standards, and company policies.
• Proactive development of relationships with key contract stakeholders to drive successful outcomes.
• Supporting and advocating positive Health and Safety Environment and quality outcomes.

Qualifications

• Preferable: Bachelor of Business or Engineering
• Advantageous: Bachelor of Civil Engineering, or Civil Infrastructure, or Electrical Engineering, or Mechatronics, or Mechanical Engineering.
• Advantageous: Trade certificate in Electrical or Mechanical or Plumbing.

Experience

• 10 plus years' experience in delivery of Water Maintenance Contract, Networks and M&E.
• 5 plus years' experience in Operations or Maintenance Programs.
• Delivery of water infrastructure s, programs, and maintenance activities advantageous.
• The successful applicant will possess a deep understanding of the water industry, demonstrated leadership expertise.
• Customer relationship management and a proven track record of financial success.

About Us

Service Stream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.

Service Stream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities.

Service Stream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.