Claims Admin

Who are we?

We are the leading online platform for comparing and buying business insurance.

Not to toot our own horn, but we're shaking things up in the SME business insurance market We're all about making it easy and efficient for small businesses to get the perfect coverage they need to stay protected. Say goodbye to headaches and hello to hassle-free insurance

So what?

We are looking for a Claims Administrator to join our dynamic Service team and provide excellent customer service to our clients. The ideal candidate will have strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. Responsibilities include claim lodgement, maintaining accurate records, and communicating effectively with clients and internal and external stakeholders. The successful candidate will be proactive, customer-focused, and adept at problem-solving. If you are a team player with a passion for helping others and ensuring client satisfaction, we encourage you to apply and become a part of our growing organization.

• Prepare and lodge claims files in a timely and accurate manner, ensuring all required documentation is included

• Manage claims end-to-end, from initial notification through to final settlement, ensuring timely and accurate handling throughout the process.

• Liaise with clients, insurers, third-party providers, and other stakeholders to collect and verify necessary information for claim processing

• Maintain accurate and up-to-date records for all claims in accordance with internal procedures and compliance requirements

• Monitor and follow up on outstanding documentation or responses to ensure claims progress efficiently

• Respond to client and stakeholder queries in a timely, professional, and empathetic manner

• Collaborate with the claims team to streamline workflows and contribute to continuous process improvement

• Assist with escalations and high-priority matters by coordinating information and ensuring the team is kept updated

• Uphold BizCover's service standards by delivering efficient and customer-focused support

Requirements

• Previous experience in an administrative role, preferably within the insurance or financial services industry

• Knowledge of general insurance principles or claims processes (not mandatory)

• Strong attention to detail with excellent organizational and record-keeping skills

• Comfortable learning new systems

• Excellent written and verbal communication skills with a professional and customer-focused approach

• Ability to work independently, take initiative, and manage workload with minimal supervision

• Strong time management skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment

• Proven ability to collaborate effectively within a team and build positive working relationships

• Problem-solving mindset with the ability to adapt to changing priorities

• Commitment to confidentiality and handling sensitive information with integrity

Benefits

• Hybrid working model with flexibility to work from home and the office - 3 days a week from home 2 days a week in office based in Townhall
• If based outside of Sydney, you will work fully remotely
• Exciting and rewarding team culture
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –

Customer Fanatics - noun: a person who delivers a first class customer experience every time

Drumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the business

Finishers - noun: a person you can trust to get it done

Advancer - noun: a person who always wants do better