APS3 Linkage Client Service Support Officer

The AIHW's APS employee census results attest to our positive and supportive workplace culture. We are an inclusive, flexible, and productive workplace where people are treated with respect and courtesy, and diverse and unique attributes are recognised and valued. Our results also show that we achieved top ten rankings in staff engagement, communication, wellbeing and SES manager scales out of 107 APS agencies.

We offer a range of benefits including:

• access to flexible working arrangements to support your work/life balance
• attractive remuneration packages including generous superannuation and leave provisions
• challenging and fulfilling work where you can use your skills and expertise
• opportunities for professional development

We are committed to creating genuine opportunities for everyone and we welcome applications from First Nations people, people with disability, LGBTIQA+, neurodiverse people and people from diverse cultural and linguistic backgrounds.

The AIHW has offices in Canberra and Sydney and offers remote work opportunities for many roles.

For more information, visit the Benefits of working for the AIHW page of our website.

About the role

The Data Governance and Integration Group (DGIG) core functions include leading the development of the Institute's strategies for acquiring, managing and integrating major data linkage systems, and carrying out record linkage of data sets relating to health and community services. 

DGIG is responsible for delivering AIHW's integration activities covering the National Health Data Hub integrated system, the AIHW bespoke linkage program and supporting the National Disability Data Asset (NDDA).

The Linkage Client Services Unit (LCSU) supports research and policy development by providing secure access to linked data, informing health and welfare policies and improving public health outcomes.

LCSU is the front door for all work involving AIHW's National Health Data Hub (NHDH, The Hub), as well as setting up so-called 'bespoke linkages': tailored linking of two or more government (S/T and / or Commonwealth) and / or academic, administrative or otherwise mostly external datasets.

The Unit supports the end-to-end process through liaison with the clients, including (where applicable to the respective project) feasibility assessment, ethics and data custodian clearance, data transfer to AIHW's linkers, return of data to clients, alongside advice and guidance, or, in case of the Hub training.

LCSU is currently looking for a Client Services Support Officer who will, under general direction and will support clients by:

• Assisting researchers, other government agencies, and other clients in accessing and utilising linked data provided through the Hub.
• Maintaining regular and as-needed contact with external stakeholders and clients and work with internal teams to support NHDH governance and strategic direction.
• Contribute to the management of data access and governance – supporting clients' compliance with NHDH's operational guidelines and data-sharing protocols while facilitating secure access to health data.
• Support project coordination – assisting with the management of requests for data linkage, contributing to the approval process and to efficient processing of applications, and facilitating seamless and efficient information management.
• Support policy and compliance oversight – ensuring adherence to data security, ethical standards, and regulatory frameworks.

To be eligible to apply for this vacancy, you must:

• be an Australian citizen
• undergo any required pre-employment checks, including a police records check
• obtain and maintain a valid Security Clearance if required by the institute
• a probationary period of six (6) months will apply to any new engagement to the APS

Please submit your application online via the AIHW e-Recruit system. When applying online for the first time, you will need to register and provide a valid email address. Your application shoudl include:

1. A summary of your relevant skills and experience and explain why you would be the best person for the role. Your response should align with the position summary and selection criteria information above, and must be no more than 750 words.
2. Your current CV and the names of two referees.

Applications close at 11.30pm AEST on Friday 26 September 2025.