ICT Technical Support Officer

2 days ago

Cannington, Western Australia City of Canning Full time

Are you passionate about keeping businesses running through technical support?

About the role

Join the City of Canning on a permanent, full time basis, and work across the business, providing efficient and effective first and second level support as our ICT Technical Support Officer.

A snapshot of your new role:

  • Provide 1st and 2nd level service desk support
  • Provide user inductions to all new users of the City's network
  • Proactively and responsively act upon service requests generated via the Service Desk system, with adherence to SLA's and personal/team KPIs
  • Liaise with stakeholders, suppliers and vendors on technical matters to resolve ICT requests
  • Use approved ICT tools and scripts to automate and simplify the support and delivery of support services wherever possible
  • Continued focus on finding solutions to repeat problems (root cause analysis)
  • Create and update user procedure guides to support staff in the use of the City's systems

What you will bring to the role:

  • Microsoft certification and industry experience OR less formal qualifications with specialised skills and substantial experience in a similar role
  • Completion of Year 12 (Minimum Year 10 required)
  • Previous experience in resolving technical issues in a timely manner
  • Knowledge and understanding of desktop technologies including PCs, Windows operating system and basic knowledge of IP networks and Active Directory
  • Experience deploying and supporting Android and iOS mobile devices
  • C Class Drivers Licence
  • Current Satisfactory National Police Clearance
  • Previous experience within a local government would be desirable

For a closer look at the role please refer to the Position Description attached to the vacancy in our recruitment portal.

Why you will love working at the City

  • A Permanent Full-Time role in a welcoming and thriving council.
  • Work-life balance with a monthly rostered day off.
  • $74, $85,193.25 per annum + super.
  • 17.5% paid Annual Leave Loading for when you take annual leave.
  • We match super contributions to help you save for your future.
  • Discounted health insurance, free flu vaccinations, skins checks and other well-being events.
  • Great year-round wellbeing and social calendars
  • Free on-site parking.
  • Free confidential Employee Assistance Program for personal and professional support.
  • Genuine commitment to learning and development.
  • Membership to Canning and Riverton Leisureplexes (gym, aquatics, sauna, group fitness).

Impact the Community in a Big Way

The City of Canning aims to be a welcoming and thriving city, giving our people an opportunity to thrive through work that truly makes a difference  With a population of around 100,000 over 64 square km of land, we provide services to support and develop our community every day. We believe that engaging people with diverse backgrounds and all abilities will assist in delivering superior services to our community and are committed to the principles of equal opportunity for all.

Canning welcomes you to apply:

To view the position description or complete an application including your Resume and Cover Letter (PDF format preferred) visit , select the position and click "APPLY".  You may also contact Abdullah Khan on a confidential discussion.  The City will not be accepting candidates through agency at this time.

Applications are open until 5:00pm 4 November 2025. We reserve the right to contact applicants and close the advertising period early.

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