Restorations Case Manager

1 day ago


Cannington, Western Australia AFFR Full time $60,000 - $80,000 per year

Restorations Case Manager

About Us

We are a highly respected insurance builder with our own internal restorations team.  Help insurance customers restore their homes.

Embark on a journey of knowledge and skill development as we strive to deliver service excellence and foster your success and technical expertise.

We pride ourselves on our exceptional team culture and the support we offer our staff. We're looking for individuals who want to contribute to our positive work environment and achieve outstanding results. We value diversity and believe that wisdom and experience are best when shared

About the role:

Due to ongoing growth, we are seeking a proactive and detail-oriented Case Manager to join the restoration arm of the business.

In this role, you'll be the key liaison between insurers, insured clients, and restoration technicians. Your main responsibility will be managing case documentation - reviewing and refining technicians' reports, uploading them via insurer portals, and ensuring all communications are clear, accurate, and timely.

A dedicated bookings team manages technician scheduling, so you'll be able to focus on the quality and flow of information

Key Skills:

  • Minimum of 2 years administration experience
  • Experience with phone-based customer service
  • Ability to think laterally and problem solve issues within the project process
  • Confident in liaising with customers and clients through excellent verbal and written communication skills
  • Positive and pro-active attitude
  • Intermediate computer skills with proficiency in the Microsoft suite (Word, Excel and Outlook)
  • Strong time management with an ability to coordinate several priorities at any one time with a calm and professional approach

What we provide you:

  • Competitive Salary: Plus, overtime/penalties for after-hours worked
  • All Equipment Supplied: No out-of-pocket
  • Training & Career Development: Paid industry courses (e.g., water damage, mould),
  • Team Culture: Strong, supportive crew that celebrates wins and shares knowledge
  • Parking: Free onsite


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