Desktop Support Mac OS

21 hours ago

Melbourne, Victoria, Australia Tech Aalto Full time $60,000 - $90,000 per year
Desktop Support- macOS

Job description:

- Experience and Certification:

 - 2+ years of experience in IT support, preferably with Apple products.

 - Certifications like Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) are a plus.

- Technical Skills:

 - In-depth knowledge of macOS and Apple hardware.

 - Familiarity with Apple diagnostics tools like Apple Configurator, Disk Utility, and Terminal.

 - Understanding of networking concepts and protocols (e.g., Wi-Fi, VPN, file sharing).

 - Basic experience with MDM (Mobile Device Management) tools like Jamf or Intune.

Key Responsibilities:

1. Technical Support:

  - Diagnose and resolve hardware and software issues on MacBook devices.

  - Assist with macOS installations, updates, and configurations.

  - Provide guidance on using MacBook features and applications.

2. Troubleshooting:

  - Identify and fix performance, connectivity, and compatibility issues.

  - Analyze error logs and system messages to determine root causes.

  - Address hardware issues, including battery, keyboard, trackpad, and display problems.

3. Maintenance and Upgrades:

  - Perform regular system maintenance, including firmware and security updates.

  - Upgrade hardware components like RAM and SSD when needed.

  - Ensure devices are compliant with organizational policies and security standards.

4. **User Training and Documentation:**

  - Conduct training sessions on MacBook usage and best practices.

  - Create and maintain technical documentation, including troubleshooting guides.

  - Respond to user inquiries and provide clear, non-technical explanations.

5. Integration and Compatibility:

  - Ensure MacBooks work seamlessly with network systems, printers, and other peripherals.

  - Assist with the integration of third-party applications and services.

6. Support Tools and Inventory:

  - Use remote support tools to assist users effectively.

  - Maintain an inventory of MacBook devices and accessories.

  - Coordinate with Apple service centres for repairs under warranty.

7. Collaboration and Reporting:

  - Work closely with the IT team to enhance system performance and reliability.

  - Document and escalate unresolved issues to Apple or higher-level technical teams.

  - Provide reports on common issues, resolutions, and user feedback.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the Tech Aalto Privacy Policy, a copy of which is published at Tech Aalto's website )

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

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