Rostering Manager

Rostering Manager

The Organisation

UPA Aged Care Solutions is a not-for-profit, values-based organisation committed to providing high-quality Residential Aged Care, Home Care, and Retirement Services. We believe every individual has the right to live with dignity, respect, and security, and we strive to attract and retain top talent who share our philosophy of care.

Our services include: -

• Residential Aged Care
• Home Care Services
• Retirement Villages

The Opportunity

To ensure the effective allocation of staff across our Residential Aged Care facilities statewide, we are seeking an experienced and capable Rostering Manager. Reporting to the Director of Residential Aged Care and as part of the Corporate Shared Services team, you will apply your expertise in developing and maintaining efficient and effective staff rosters that comply with legislative, industrial and funding requirements (including AN-ACC) and most importantly our resident's needs. You will proactively support senior managers, facility managers and clinical leaders to ensure there is a balance between meeting the care needs of residents, ensuring staff wellbeing and ensuring financial sustainability.

Duties will include (but not limited to):

In addition to publishing and maintaining accurate rosters for Residential Aged Care services that align to organisational workforce planning strategies, and legal and regulatory requirements you will be responsible for:

• Ensuring rosters comply with the 2024 Aged Care Act, AN-ACC funding and resident care needs, Quarterly Care Minute targets and Aged Care Quality standards
• Ensuring safe and effective staffing across residential aged care services
• Collaborating with operational leadership and People & Culture teams to monitor workforce levels, address gaps and implement solutions
• Managing urgent and planned roster changes, supporting recruitment and workforce planning and providing reporting on key workforce metrics (staffing coverage, overtime, agency use, care minute compliance)
• Maintaining and optimising rostering systems (e.g. Humanforce) and promoting fairness and staff wellbeing as well as contributing to continuous improvement in workforce management

We are also willing to invest in training and offer you all the support you might need in order to succeed in your role.

What you bring

• Recency of experience in rostering, workforce coordination, or scheduling within a large multi-site aged care organisation.
• Strong understanding of aged care workforce requirements, including AN-ACC funding model and care minute obligations.
• Knowledge of relevant industrial instruments, workplace legislation, and rostering best practice.
• Proficiency in workforce management/rostering software (Humanforce desirable) and Microsoft Office Suite
• Experience working in a corporate of multi-site environment is desirable

Skills & Attributes required:

• Strong organisational and time management skills with the ability to manage competing priorities.
• High attention to detail and accuracy.
• Effective communication and relationship management skills to engage with stakeholders at all levels.
• Analytical and problem-solving skills with a proactive approach to workforce challenges.
• Commitment to the mission, vision, and values of a not-for-profit aged care organisation.

Benefits and perks

• Competitive remuneration including eligibility for not-for-profit salary packaging options for permanent employees (up to $15,900 living expenses and $2,650 entertainment benefits, tax free)
• Access to a Wellness Program
• Employee Assistance Program
• Up to $500 retention bonus for permanent appointments
• Support provided for your ongoing AHPRA registration requirements (including payment of annual fees)
• Platinum Member of the Australian College of Nursing
• Supportive and friendly work environment
• Work/life balance and flexible working arrangements available
• Workplace education and support provided
• Opportunity to make a real difference to your community and the lives of those in need

Pre-employment screening

The successful candidate is required to have completed/have a willingness to undertake the following:

• Vaccinated in accordance with UPA's Immunisation and Vaccination Policy. (including proof of the required doses of a TGA approved COVID-19 vaccine and annual influenza)
• Undertake a National Criminal History Check
• Pre-Employment Medical Assessment

Appointment is subject to satisfactory of all pre-employment checks.

Interested 

Simply click on the 'apply now' button and submit your cover letter and resume for consideration.  For a confidential discussion or to obtain a copy of the position description, please contact the UPA Talent Team at

To find out more about UPA of NSW, we invite you to visit our website at

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the UPA's Talent Team at.