Customer Service Officer

1 day ago

Arncliffe, New South Wales, Australia Bayside City Council Full time $35,000 - $60,000 per year

Customer Service Officers - Recreational Facilities (Multiple Vacancies)

  • Work at multiple locations across the Bayside LGA
  • Friendly and people-oriented team environment
  • Be the face of Bayside's recreational facilities

Our team

At Bayside Council, we are committed to a positive, flexible, and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

Purpose of the role

The City Life directorate delivers personalised and public services to enhance community life, including family, aged, leisure and cultural services.

About the role

The role will act as the face of Council's staffed recreational facilities across Bayside and be responsible for promoting their professional image within the community, whilst ensuring a positive experience for patrons. Providing first class customer service and people skills, the role will ensure that patrons enjoy accessible, safe, and activated recreational facilities across Bayside.

The role is dynamic, think desk to deck and everything in between, as the role will also be responsible for the day-to-day operations of these facilities, including both front of house and back of house duties. As such, the role will rely on your administration expertise but also your operational knowledge and problem-solving abilities. A resilient all-rounder and people person would thrive in this position.

The role will be primarily based at the Arncliffe Youth Centre, however, the role may be required to work from other Council facilities and locations on request.

Key Responsibilities

  • Provide exceptional customer service and experience for patrons.
  • Undertake a range of administrative tasks and duties, record keeping and communication requirements utilising software applications like Microsoft Word, Excel, and Outlook.
  • Guide and direct patrons to access and use facilities safely.
  • Respond and provide follow up on patron enquiries, needs and concerns in a timely manner.
  • Identify, respond to, escalate, and report incidents or any potential hazards.
  • Provide information about the facilities and services to ensure maximum participation and benefit for patrons.
  • Undertake a range of administrative functions including cash handling, retail sales, reconciliation, and banking, opening, and closing of facilities, stock set and replacement and bookings.
  • Scheduling and time keeping, ensuring patrons keep to the defined booking schedule.
  • Maintain the cleanliness and presentation of facilities, general cleaning will be required.
  • Set up and pack down spaces according to booking requirements, general lifting and physicality will be required.
  • Tasks as defined by your direct supervisor, be an all-rounder.

About you

We are looking for someone who has:

  • Previous experience in the delivery of recreational facilities.
  • Strong interpersonal and communication skills, be people-focused.
  • Intermediate knowledge of Microsoft Word, Excel, and Outlook.
  • Confidence in the use of software applications like bookings systems, customer management software (CRM), point of sale systems and finance systems (training provided).
  • Retail sales experience, cash handling, end of day reporting and facilities management know-how.
  • Current First Aid Certificate relevant to the role (or wiliness to obtain).
  • Current Working with Children Check (NSW) (or wiliness to obtain).
  • Current driver's license is preferred, but a willingness to travel across Bayside will be an acceptable and ongoing substitute.

Our benefits and culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community.

Apply now

Before submitting your application, please take the time to read the position description by clicking the paperclip button located in the top right section of this page. Please use MS Edge or Google Chrome to submit your application. If you have any technical issues opening the link, please contact us at

Your application should include an up-to-date resume (max 3 pages) and a covering letter (max 2 pages), outlining how your skills and experience meet the essential requirements and desirable experience of the role.

Closing Date: TBC

Salary Range: $ $35.51 plus 25% casual loading and 12% superannuation

Applicants may be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.

Bayside Council is proud to be both an Equal Opportunity Employer and a Child-Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity, feel valued and respected. We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing. All hiring decisions are based solely on individual merit and alignment with requirements of the role. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with our Talent Acquisition team to discuss their needs in confidence.

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