Area Manager

Clear the way for your new operations role

We are Cirka, a rapidly growing Australian business. Over the last 35 years we have developed into a multi-faceted business partner, delivering quality cleaning and facility services at international sporting events, iconic entertainment venues, premium commercial properties and national retailers.

Opportunity for you

Due to our continued business growth, we are seeking an accomplished Operations or Facilities Management professional ready to step into an Area Manager role on a full-time, permanent basis. This role will be responsible for overseeing the delivery of cleaning services and managing Aged Care facilities within the same area in Melbourne. This key management position will be pivotal in building and maintaining strong client relationships and creating a positive work environment through the efficient coordination of tasks and activities, as well as the identification and delivery of relevant training.

Reporting to the Operations Manager (Retail and Aged Care) and overseeing the site supervisors, your key responsibilities will include:

Client Service

• Build and maintain excellent relationships with clients and stakeholders, ensuring a high level of service delivery.
• Identify new business opportunities and assist in quotes or tender submissions, including proactive follow-up.
• Manage client work order systems, ensuring requests are reviewed, assigned, actioned, and completed within agreed timeframes.
• Work closely with Site Supervisors to ensure operations meet the agreed scope of works, contract deliverables, and quality standards.
• Be available to work outside normal business hours as required.

Client Delivery

• Oversee day-to-day cleaning and facilities operations, ensuring budgets are met and profitability maintained.
• Conduct regular inspections in line with contract requirements, ensuring actions are completed promptly.
• Manage reactive and planned invoicing with accuracy.
• Ensure all work is completed in accordance with health, safety, environmental, and quality standards.
• Investigate incidents, manage corrective actions, and support return-to-work processes for employees.
• Provide onsite training in cleaning methods and standards, and manage non-conformances where required.

People Management

• Lead, coach, and motivate cleaning teams to deliver high standards of service.
• Manage workforce planning, rostering, time and attendance, and unplanned absence coverage.
• Ensure all staff complete required inductions, training, and competency records are kept up to date.
• Oversee employee performance and conduct issues, ensuring compliance with company policies and legislation.
• Encourage a culture of continuous improvement, innovation, and open communication.

To be considered for this role it is essential that you can demonstrate that you possess:

Essential

• Proven experience in cleaning service operations, including contract management, service quality inspections, and issue resolution.
• Strong customer service skills, with the ability to work effectively with stakeholders at all levels.
• Sound financial acumen, including budgeting, purchasing, and basic financial analysis.
• Demonstrated leadership in managing teams, including rostering, redeployment, training, performance management, and addressing employee issues.
• Experience in audits, hazard identification, risk assessments, incident investigations, and return-to-work processes.
• Strong problem-solving skills, able to make effective decisions in a fast-paced environment.
• Excellent communication and presentation skills, with the ability to manage deadlines and conflicting priorities.
• Proficiency in Microsoft Office and experience with online document management and auditing systems.
• Necessary vaccinations (3 x Covid-19 and 1 x 2025 Influenza).

Desirable

• Tertiary qualifications in management or operations.
• Knowledge of HSQE systems, Modern Awards, and Enterprise Agreements.
• Experience with rostering, scheduling, and time & attendance systems.
• Certificate IV in Training & Assessment.

CirkaPerks

At Cirka, we treat our people with respect and appreciate their hard work in jobs where expectations are high. We recognise that our people are the centre of our business, and we are continually looking for ways to provide benefits that support your life, not just your working life.

• Comprehensive TRP (Total Remuneration Package) consisting of base salary ($75-85K) + $10K car allowance + superannuation, participation in Cirka bonus scheme of 10%, mobile phone & laptop.
• 4 weeks annual leave plus an eligibility for a week of Wellbeing Leave along with access to both Volunteer Leave and Study Leave after 12 months of service.
• Paid Parental Leave.
• Exclusive access to discounts and cashback with hundreds of retailers, so you can save money every day.
• Access to CirkaPerks Wellbeing Centre where you can access a vast library of fitness videos, healthy recipes and articles to help you, no matter where you are, in your wellbeing journey.
• Lead your own development with access to CirkaDevelop our online training portal where you can access over 100,000 courses to learn a new skill or expand on your current knowledge.

Cirka is committed to equity, inclusion, and diversity to drive our business results, provide an environment where everyone feels respected and where different views and alternative perspectives are valued. We welcome applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people of varied age, ability, and faith.

Ready to Apply?

Select the Apply button below now to complete your application to join our team

To discuss the role in more detail, please contact Monica via