Area Manager

We're Daniel's Donuts – Australia's #1 destination for donuts, pies, coffee, and shakes (and the happiest customers around).

What started as a small family business has exploded into a national phenomenon
– with over 50 stores and counting We're on a journey of sweet success, and we're looking for an
Area Manager
who leads with heart, drives results, and believes that every day is better with donuts.

If you're a people leader with a love for food, retail, and helping teams shine — this is your chance to make your mark at one of Australia's fastest-growing brands.

The Role

As an Area Manager, you'll be the donut glue holding your stores together – supporting your Store Managers, driving performance, and ensuring every customer walks out smiling (and maybe a little sugar-dusted).

As an Area Manager, you'll oversee 12–15 company-owned stores across Greater Melbourne (East & South East), and select regional locations (such as Albury & Ballarat).

You'll lead from the front — coaching Store Managers, improving performance, and ensuring every store delivers joy in every bite.

You'll be hands-on, values-led, and commercially sharp, balancing people leadership with strong financial acumen to drive results across sales, wages, waste, and customer experience.

You'll coach, lead, and inspire your store teams to deliver on all the good stuff:

• People first
  – build and lead teams that love what they do.
• Performance matters
  – smash KPI's across sales, wages, waste, and safety.
• Customer love
  – create donut moments that keep people coming back for more.
• Operational excellence
  – make sure every store runs smoother than our caramel glaze.

What You'll Do

You'll be a bit of everything – mentor, motivator, problem-solver, and donut enthusiast. Here's a taste:

• Deliver results
  : Achieve and exceed regional KPIs across sales to budget, wage %, waste %, year-on-year growth, and category sales.
• Coach for Capability:
  Provide on-the-job development for Store Managers and their teams — building confidence, accountability, and a strong succession pipeline.
• Lead Commercial Performance:
  Analyse Redcat POS and Power BI dashboards to identify trends, opportunities, and areas for improvement.
• Drive Operational Excellence:
  Partner with Store Managers to deliver full compliance in food safety, audit scores, presentation, and service standards.
• Champion Customer Love:
  Elevate NPS and customer feedback scores by ensuring every store lives the Daniel's promise — fast, friendly, and fun.
• Lead Turnaround & Growth:
  Identify underperforming stores and execute clear, supportive turnaround plans that restore performance and pride.
• Lead Change:
  Drive continuous improvement initiatives and cross-regional operational projects in collaboration with other Area Managers and the Head of Retail Ops.
• Drive Rhythm & Communication:
• Weekly performance summaries
• Fortnightly Store Manager huddles
• Monthly regional reviews with the Head of Retail Operations
• Engage the Community:
  Collaborate with Marketing and Store Managers to activate local marketing and shopping centre partnerships.
• 
  Lead with heart
  – build teams that feel valued, recognised, and motivated to do their best every day

What You'll Bring

We're looking for someone with drive, passion, and a proven knack for leading high-performing teams.

Essential:

• Proven experience in
  multi-site leadership
  within retail, QSR, or FMCG.
• Strong
  commercial and financial acumen
  — you understand sales, costs, and profitability drivers.
• Demonstrated success in coaching and developing diverse teams.
• Solid knowledge of
  food safety, audit compliance, health & safety, and presentation standards
  .
• Tech-savvy, comfortable using
  Redcat (POS), Power BI, and Tanda (HR Platform)
  for data-driven decision-making.
• A leadership style that's
  values-led, hands-on, and people-first.
• The ability to lead with warmth while maintaining high expectations and accountability.
• Flexibility to travel regionally and provide intermittent weekend/on-call support as part of a rotating roster.

Nice to Have:

• Cert III in Leadership or equivalent experience.
• Barista training or coffee know-how (we love a good brew).

What's In It For You

We know great leaders deserve great rewards Here's what's on offer:

• A generous base salary
  that reflects your experience and leadership skills.
• Monthly bonus opportunities
  for hitting KPI's – your hard work and results will be recognised and rewarded.
• Car allowance + phone allowance
  – because leading from the front means being on the move
• Plus, all the
  donuts, coffee and smiles
  you can handle.

Apply now and help sprinkle a little joy across Australia – one donut at a time