Area Manager

Lyft Community

Area Manager

SE Melbourne and Mornington Peninsula

Are you a dynamic and passionate leader with a knack for driving excellence and fostering a supportive team culture? Lyft Community is seeking an exceptional Area Manager to lead and expand our operations. In this pivotal role, you will oversee service delivery, ensuring the highest standards of client care, and spearhead initiatives that enhance our community impact. As the Area Manager, you'll have the opportunity to shape the future of our services, develop and mentor a talented team, and make a significant difference in the lives of those we support. Join us in our mission to provide compassionate, professional care and help us continue to set the standard in NDIS support services.

About Us:

Lyft Community is a dedicated NDIS support work company committed to enhancing the lives of our participants through compassionate and professional care. We pride ourselves on fostering a supportive and inclusive environment for both our staff and participants.

Job Description:

An exceptional opportunity awaits a highly experienced Area Manager to join our team and drive excellence in our service delivery. As a key member of our leadership team, you will oversee the operations in your designated area, ensuring the highest standards of client care and support while leading a team of dedicated professionals.

Key Responsibilities:

Staff Management:

- Develop and implement training programs to enhance the skills and knowledge of support workers.

- Conduct regular performance reviews, provide constructive feedback, and implement performance improvement plans when necessary.

- Address staff concerns promptly and foster a positive and collaborative work environment.

Participant Management:

- Oversee the intake process of new participants and ensure all documentation meets compliance requirements.

- Develop strong relationships with participants, their families, and their care teams to promote positive outcomes.

- Advocate for participants' rights and ensure high service standards are maintained.

Operational Oversight:

- Analyse data related to service delivery and participant outcomes to identify trends and areas for improvement.

- Implement crisis management plans and oversee the management of incidents and Workplace Health and Safety issues.

- Ensure effective use and training of technology systems for scheduling, reporting, and communication.

Community Engagement:

- Represent Lyft Community at community events and build relationships with local stakeholders.

- Promote awareness of our services within the community.

Regulatory Compliance:

- Stay informed about changes in NDIS regulations and ensure the organization adapts accordingly.

- Conduct regular audits to ensure compliance with all relevant regulations.

Requirements:

• Proven experience in a similar role, preferably within the NDIS or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to remain 'on call' for after-hours emergency support on a rotational basis.
• Commitment to promoting a positive and collaborative work environment.
• Minimum 1-2 years of experience in NDIS or disability services is required.
• Minimum 1-2 years of team management and leadership experience is required.
• Australian work rights are required at time of application.

What We Offer:

• A Role with Purpose: Your work will directly impact the lives of our participants, ensuring they receive the support they deserve.
• Professional Development: Opportunities for growth and advancement within the company.
• Work-Life Balance: A supportive work environment that values your well-being.
• Competitive Salary Package. A generous remuneration package tailored to your experience and qualifications.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and why they are the perfect fit for this role.

Workplace Diversity:

Lyft Community values workplace diversity. We recognize that a diverse workforce is beneficial for our employees and clients. We actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with disabilities, members of the LGBTQIA+ community, and First Nations and Torres Strait Islander candidates.

Join us at Lyft Community and make a difference in the lives of those we support. We look forward to welcoming a new Area Manager to our dedicated team