Customer Service Representative

2 days ago

Smithfield NSW, Australia Genuine Parts Company Full time $60,000 - $90,000 per year

About Auto Parts Group (APG)

At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."

APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About The Role

Our team in the Smithfield DC have a full-time permanent role on offer

As a Customer Service Representative, you will:

  • Provide excellent customer service by managing parts inquiries, requests, and quotes.
  • Handle phone services and ensure a professional customer experience.
  • Use APG systems to manage parts and inventory.
  • Address customer escalations and maintain order records.
  • Meet KPIs and focus on continuous improvement.

About You

We are looking for someone who is:

  • Energetic Team player.
  • Passionate about customers and service.
  • Experienced in customer service, with strong relationship-building skills is highly desirable.
  • A self-starter with a proactive, solutions-focused mindset.
  • Reliable, punctual, and a confident communicator.

Benefits

  • APG 'Me' Day: A paid, flexible day for team members to use as they wish.
  • Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
  • Training: Comprehensive training, support, and resources provided.
  • Business Perks: Exclusive discounts with retailers like Woolworths, JB HIFI, Caltex, and Hoyts Cinemas.
  • Events: Regular team catch-ups, monthly events, and annual awards.
  • Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
  • Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.
  • Security: A 30-year strong and growing business.

About The Work Environment…

Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

Interested…

Please click on the "Apply" button and submit your resume and cover letter.

Can't find a role that matches your interest or location? Register your interest by creating an account and we'll be in contact if something pops up that matches your skills or interest.

GPC Asia Pacific is an equal opportunity employer.

  • Customer Service Representative

    1 week ago

    Smithfield NSW, Australia Genuine Parts Company Full time $40,000 - $80,000 per year

    About Auto Parts Group (APG) At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000...

  • Customer Service Representative

    4 days ago

    Gunnedah NSW, Australia Lowes Petroleum Service Full time $40,000 - $60,000 per year

    Introduction:At Lowes Petroleum, we're dedicated to building a Thriving Regional Australia. As one of the nation's largest and most trusted regional fuel and lubricant suppliers, we maintain our "country' ethos while expanding our reach across QLD, NSW, VIC & TAS. Our extensive network of bulk fuel and lubricant depots, delivery vehicles, and Retail Service...

  • Customer Service Representative

    7 hours ago

    Griffith NSW, Australia Lowes Petroleum Service Full time $40,000 - $60,000 per year

    Introduction:At Lowes Petroleum, we're dedicated to building a Thriving Regional Australia. As one of the nation's largest and most trusted regional fuel and lubricant suppliers, we maintain our "country' ethos while expanding our reach across QLD, NSW, VIC & TAS. Our extensive network of bulk fuel and lubricant depots, delivery vehicles, and Retail Service...

  • Customer Service Representative

    1 week ago

    Smithfield, Australia Asia Pacific Australia Pty Ltd Full time

    **About Auto Parts Group (APG)** At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000...

  • Customer Service Representative

    2 weeks ago

    Smithfield NSW, Australia Metal Master Roofing and Cladding Supplies Full time $45,000 - $60,000 per year

    Part-time - Monday to FridayMetal Master Roofing and Cladding Supplies is a trusted supplier to the roofing and construction industry. We are currently looking for a reliable and motivated Administration Assistant to join our friendly team in Smithfield.About the RoleThis position is ideal for someone who enjoys working in a fast-paced environment and takes...

  • Customer Service Representative

    1 week ago

    Smithfield, Australia HR Ambassador Full time

    Our client is a leader in the **furniture industry** and is looking for an experienced **Customer Service Officer **with exceptional **customer service **skills. **The role will include but not limited to the following**: - Answering enquiries from customers and internal staff regarding delivery issues - Provide knowledgeable, courteous and helpful...

  • Customer Service Representative

    6 days ago

    Smithfield, Australia Metal Master Roofing and Cladding Supplies Full time

    Part-time - Monday to Friday Metal Master Roofing and Cladding Supplies is a trusted supplier to the roofing and construction industry. We are currently looking for a reliable and motivated Administration Assistant to join our friendly team in Smithfield. About the Role This position is ideal for someone who enjoys working in a fast-paced environment and...

  • Sales Representative

    6 days ago

    Smithfield NSW, Australia DOWELL WINDOWS Full time $75,000 - $85,000 per year

    Founded in 1860, Dowell Windows has been in the building industry for over 165 years in the window manufacturing business. We are proudly Australian owned and operated and continue to strengthen in the residential market. Our goal is to provide sustainable windows to our clients in the building industry at the highest standard.At Dowell, our values – Care,...

  • Customer Service Representative

    2 weeks ago

    Roselands NSW, Australia Frameshop Full time $50,000 - $80,000 per year

    Frameshop is a leading online and local retail picture framing company that has been producing high quality framing products and solutions for over 30 years. Our mission is to decorate every Australian home with quality framing photos and designs.Why Work for Frameshop?As an Australian owned and operated company, we pride ourselves on providing the highest...

  • Customer Service Representative

    2 hours ago

    Mascot NSW, Australia Carbiz Full time $50,000 - $70,000 per year

    About the Role:Carbiz is looking for a Customer Service Representative to manage vehicle hires and client onboarding. As the first point of contact, you will play a key role in coordinating hires and returns for our dealership partners and customers while ensuring a seamless experience.In this role, you will also collaborate with internal teams, dealerships,...