Export Documentation Coordinator

6 days ago

Parramatta, New South Wales, Australia Business NSW Full time

About BusinessNSW

BusinessNSW is an Australia independent, not-for-profit organisation founded in 1826. Previously know as Australian Chamber of Business, we focus on the wellbeing of the business community.

Our focus is to work closely with our members, identify key issues and find practical policy solutions to ensure businesses across NSW prosper and grow.

About the role

The role of Export Documentation Coordinator is responsible for the issuing of compliant and accurate export documentation including Australian Certificates of Origin, certified declarations of origin, ATA Carnets and other documentation authorised and issed by BNSW.

Duties will include but not be limited to the following:

  • Processing of all export documentation as per international guidelines and standards
  • Meeting client deadlines and ensuring quality work.
  • Liaising with other areas of BNSW / BA to assist with the understanding of export documentation.
  • Liaising with customs (both domestically and internationally) and other regulators bodies to overcome any difficulties, problem solving and to ensure the correct usage of certificates of origin, other documents and ATA Carnets.
  • Helping clients and potential clients understand the process and benefits of obtaining a Carnet (via telephone, e-mail, meetings, etc)
  • Assistance in helping to obtain new clients.
  • Using CRM to record client contact and generate invoices.
  • Supporting other issuing offices to ensure that export documents are delivered correctly.
  • Other Ad Hoc Admin duties.

About you

The main requirement for this role is prior experience working in an Administration and/or Customer Service function with experience in Export Documentation.

Other key requirements of the role:

  • Strong Computer Skills - Microsoft Office Suite – Excel, PowerPoint etc. as well as Database or CRM experience (particular program not important)
  • Really strong attention to detail – Accuracy in role is vital
  • Prior experience speaking too, and managing customers/clients and their expectations.

Benefits

The main benefit of this role is the opportunity to work for an organisation that has a proven track record of developing and growing staff with a history of promoting from within.

Other benefits:

  • Feel good factor – work for a business that genuinely makes a difference to small businesses.
  • 22 days annual leave – 1 day between Christmas and New Years and 1 for Birthday
  • Market Leading Maternity leave – 26 weeks full pay
  • Flexible and hybrid work options available
  • Other corporate benefits including Fitness Passport, Employee Assistance Programs, Health Benefits, Salary Packaging and more.

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