Senior Administration Officer

About the role

The Mater Hospital Administration team has an opportunity available for an experienced Senior Administration Officer to join their team working in our Cardiovascular Investigation Unit. This role will be offered on a permanent basis, 32 hours per week Tuesday – Friday.

Salary range: $ $44.25 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits 

What you'll be doing

This position is a Senior Administration Officer within the Cardiovascular Investigations Team.

Your role will involve but not be limited to:

• Providing Exceptional Customer Service to patients and clients
• Booking and managing outpatient appointments in Karisma
• Register and update patient details in iPM
• Liaise on a regular basis with the scientists with regards to bookings/workflow
• Manage inpatient requests.
• Organise the requests for the following days patients (including consent forms and holter/BP diaries)
• Volunteer transport bookings
• Totalcare billing
• Manage phone calls from patients and clinical staff taking a variety of enquiries.
• Stock ordering
• Maintain a high level of discretion and confidentiality, complying with administration, and financial policy and procedures
• Continually demonstrate highly developed written communication skills including ability to draft routine correspondence on behalf of management
• Provide administrative assistance to other senior staff and others as requested
• Exercise judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined

About you

To be successful in this role, you will demonstrate:

• Previous Totalcare/billing experience (highly desirable)
• Must be able to work autonomously as well a team
• High level of customer service, verbal and written communication skills
• Ability to multitask, organise and prioritise work effectively within a busy, fast-paced, demanding environment
• Highly developed time management and organisational skills
• Strong computer skills including competence in Administration systems (and the ability to quickly learn new systems)
• Ability to use programs such as Outlook, Word and Excel

Why join us?

Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education,  fundraising & philanthropy and research — and it's our people who make the difference.

We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Applications close on Sunday 30th November 2025. Please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.