Salesforce Business Analyst

2 days ago

Sydney, New South Wales, Australia NETFIRM Full time $80,000 - $120,000 per year
Job Description

This Business Analyst will be a key member of the client's IT Team to identify, design, build and implement CRM solutions for sales, marketing and operations teams. 

What you'll be doing?

  • Design and implement CRM solutions for sales, marketing and operations teams 
  • Key liaison, establishing strong relationships w/business partners and technologists in organization that include sales, marketing and operations teams across the franchises. Influence senior leaders 
  • Develop strategic plans/identify strategic business information needs to improve business results 
  • Work with business partners to solve complex problems with IT solutions in a demanding business environment 
  • Interacts regularly with business customers to understand their business and to anticipate needed IT solutions 
  • Lead workshops to drive detailed business requirements and conduct technical analysis of business requirements on CRM engagements 
  • Deliver presentations, facilitate and address issues at a senior management level 
  • Identify/plan enhancements/changes to improve effectiveness of business solutions 
Qualifications

Key experiences and attributes: 

  • Full Salesforce Platform Experience
  • Key working/influencing experiences with sales, marketing and operations teams demonstrated business acumen 
  • Proven track record in gathering requirements as a business analyst on large scale enterprise CRM projects in a matrixed organization with financial payback or business case 
  • Have hands-on technical CRM configuration experience to help drive business requirements, design and build 
  • Demonstrate strong technical/business knowledge, requires limited direction, handles complex analysis and possesses strong knowledge of the SDLC and other project methodologies. 
  • Apply innovative systems solutions to business problems: defining business processes & requirements, identifying/evaluating technical solutions, testing solutions, documenting/maintaining requirements, assisting in training activities, deploying solutions, and resolving critical production issues 
  • Work independently and in cross-functional team 
  • Work in an onshore-offshore organizational model
Additional Information

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