
Salesforce Business Analyst
5 days ago
Role: Salesforce Business Analyst
Location: Sydney
Job Description:
Key Responsibilities
● Engage with business stakeholders to gather, document, and prioritize requirements.
● Translate business processes into detailed
user stories
, acceptance criteria, and functional designs.
● Analyze and recommend solutions leveraging
PSS data models
,
Experience Cloud portals
,
FSL scheduling
, and
Salesforce Shield security features
.
● Support solution architects and developers with clarifications during design and build.
● Conduct system demos, UAT support, and training sessions with business users.
● Ensure solutions comply with
public sector standards
, security, and governance requirements.
● Act as a liaison between technical teams, business units, and end users.
Required Skills & Experience
● 8-10+ years of Salesforce Business Analyst or Consultant experience.
● Hands-on knowledge of
Public Sector Solutions
and government processes.
● Familiarity with
Experience Cloud
(community/portal use cases),
FSL
(workforce/service management), and
Shield
(encryption, monitoring, compliance).
● Strong skills in requirement gathering, documentation, and stakeholder management.
● Salesforce
Business Analyst
or
Administrator
certification preferred; PSS/Experience Cloud certification a plus.
Preferred Qualifications
● Experience in
large-scale public sector transformation programs
.
● Understanding of Agile methodologies (Scrum, SAFe) and backlog management tools (Jira, ADO).
● Strong communication, presentation, and facilitation skills
Interested people can share their resume at or can reach me on
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