Salesforce Business Analyst

4 days ago

Sydney, New South Wales, Australia CareCone Group Full time $104,000 - $130,878 per year

Role: Salesforce Business Analyst

Location: Sydney

Job Description:

Key Responsibilities

● Engage with business stakeholders to gather, document, and prioritize requirements.

● Translate business processes into detailed
user stories
, acceptance criteria, and functional designs.

● Analyze and recommend solutions leveraging
PSS data models
,
Experience Cloud portals
,
FSL scheduling
, and
Salesforce Shield security features
.

● Support solution architects and developers with clarifications during design and build.

● Conduct system demos, UAT support, and training sessions with business users.

● Ensure solutions comply with
public sector standards
, security, and governance requirements.

● Act as a liaison between technical teams, business units, and end users.

Required Skills & Experience

● 8-10+ years of Salesforce Business Analyst or Consultant experience.

● Hands-on knowledge of
Public Sector Solutions
and government processes.

● Familiarity with
Experience Cloud
(community/portal use cases),
FSL
(workforce/service management), and
Shield
(encryption, monitoring, compliance).

● Strong skills in requirement gathering, documentation, and stakeholder management.

● Salesforce
Business Analyst
or
Administrator
certification preferred; PSS/Experience Cloud certification a plus.

Preferred Qualifications

● Experience in
large-scale public sector transformation programs
.

● Understanding of Agile methodologies (Scrum, SAFe) and backlog management tools (Jira, ADO).

● Strong communication, presentation, and facilitation skills

Interested people can share their resume at or can reach me on

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