Homestay & Tenancy Sustainability - Case Worker

• Full time
• Max term contract until 30 June 2026
• Based in Townsville

About Us

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

HomeStay Support services aim to prevent homelessness and help people maintain their independence through assisting individuals and families with keeping their current tenancies. This support includes providing access to relevant services, social support networks, and addressing issues that could lead to homelessness.

Tenancy Sustainment Services support individuals and families at risk of homelessness or who have recently secured housing by providing case management, life skills development, and assistance in accessing education, employment, and other services to help them maintain stable tenancies.

In this role you will provide individualised support to clients to set and attain identified goals. You will collaborate with other agencies and organisations to source appropriate support, contribute to co-design process and adapt and innovate ways of working in order to optimise our response to our clients.

What you will bring

• Proven ability to provide high quality, specialist casework support and case management
• Demonstrated understanding of how to holistically assess complex client needs, including conducting risk assessments, and developing effective case plans and safety planning
• Proven ability to identify service gaps and manage complex cases within a context of competing priorities
• Demonstrated cultural competence and the ability to work with people from diverse backgrounds
• Demonstrated effectiveness in contributing to interagency collaboration and ability to lead collaboration, advocate and network with internal and external stakeholders
• Demonstrated understanding of the complex needs of children and young people is desirable
• A current Working With Children's Check and Australian Drivers Licence is mandatory

Why work with us?

Work for purpose, know that the work you do enables Red Cross to support and empower people and communities in times of vulnerability.

Red Cross respects, values and encourages diversity. We believe that diversity in our people enriches our organisation as well as the impact we have.

Benefits that act for you, while you act for humanity

Financial wellbeing: In addition to your salary, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your salary. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation and purchase additional annual leave.

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness, as well as access to guided meditation and other wellbeing programs.

Work/Life Flexibility: You can access flexible working arrangements, paid 'Me' day just for you and a wide range of other paid leave options

Career development: Access to ongoing learning, training, and development courses

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award – Level 4. Salary from $88,090.08

For additional enquiries, please contact Maria Smith on for a confidential discussion.

Whilst we appreciate interest in our roles, we will not be engaging with Agencies or Agency Candidates for this role.

Applications close: 11:55PM 23 September 2025.

Please apply as soon as possible as we will be reviewing applications as they come in and may close the advertisement earlier

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.