Industrial Retail Sales Assistant

4 days ago

Melbourne, Victoria, Australia National Water Carts Full time $104,000 - $130,878 per year

About Us

National Water Carts is a leading manufacturer of water trucks and water carts, supplying the construction, mining, and civil industries. We're growing fast and seeking an organised, proactive 
Internal Sales Representative
 to support customers, process orders, manage stock, coordinate logistics, and handle warranty enquiries.

The Role

You'll be the first point of contact for customers, managing enquiries, orders, freight, e-commerce sales, and warehouse stock. You'll also log and track service tickets in Salesforce, liaise with internal teams, and ensure timely updates for customers. The role includes collecting parts from suppliers (driver's licence essential; forklift licence desirable or willingness to obtain). Over time, you'll develop product knowledge and progress into direct sales of parts, accessories, and larger manufactured products.

Key Responsibilities

  • Customer service via phone, email, and online platforms.
  • Order entry, warehouse stock management, and e-commerce updates.
  • Freight and logistics coordination (domestic & international).
  • Parts sourcing, purchasing, and collection.
  • Warranty and service ticket management in Salesforce.
  • Build product knowledge and grow into direct sales.

What We're Looking For

  • Strong computer skills, with experience in CRM (Salesforce preferred), ERP, and Microsoft Office 365.
  • Background in internal sales, e-commerce, warehouse/stock control, or logistics.
  • A minimum of 1-2 years experience in internal sales, e-commerce, warehouse/stock control, or logistics.
  • Familiarity with freight/shipping processes.
  • Driver's licence (essential); forklift licence (desirable/willingness to obtain).
  • A valid car licence is required for this position.
  • Excellent communication, organisation, and customer service skills.
  • Valid Australian work authorisation or appropriate work visa is required.

Why Join Us

  • Market leader with strong growth opportunities.
  • Bonus structure + overtime opportunities.
  • Early finish on Fridays.
  • Diverse role covering sales, logistics, and warehouse management.
  • Supportive, dynamic team environment.
  • Pathway to grow into direct sales.
  • Forklift training support available.

Apply Now

If you're detail-oriented, tech-savvy, and customer-focused, we'd love to hear from you

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