Residential Customer Service Team Manager

6 days ago

Melbourne, Victoria, Australia Aussie Broadband Full time $80,000 - $120,000 per year
We're offering a fantastic permanent, full-time opportunity for a motivated and people-focused leader to join us as a Residential Customer Service Team Manager at our Dandenong office.

In this role, you'll be part of the site's leadership team - working collaboratively to support our on-site team, foster a positive and high-performing culture, and contribute to the continued success of our operations.

If you have experience leading teams, driving performance, and enjoy helping others grow and succeed, this could be the ideal next step in your leadership journey.

At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of 'Be good to people' everyday. 

Join us as we continue to grow and make a mark as the 5th largest telco in Australia

Why work for Aussie? 

Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we're growing fast and not slowing down

Our fantastic culture lives and breathes our values: 

  • Don't be ordinary, be awesome

  • Think BIG

  • No bullsh*t

  • Be good to people

  • Have fun

We are proud to be a B Corp Certified company, which means we're good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)

  • Discounted internet up to the value of $109 per month

  • 20% off our Mobile services 

  • Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more

  • Celebrating you With monthly rewards and recognition

  • Internal training and resources for you to continue to learn, grow and achieve your career goals

  • Yearly allowance for amazing Aussie merch

  • Fitness Passport for access to multiple gyms and pools across Australia

Let's talk about you

  • Experience in the telco industry is helpful, but we value transferable skills just as much

  • Experience of effective leadership, management, and development of leaders

  • Experience developing performance and functional reporting

  • Passionate about customer service excellence and have clear and approachable communication

  • Dedicated to driving a supportive, enthusiastic, and engaging team culture

  • Familiarity with customer service principles

  • Proficient computer skills

  • Skilled in negotiation and innovative thinking

How will you support our "Why?"

  • Lead, develop, and coach your team for improved performance and succession planning

  • Supervise a medium to large team, collaborating with team leaders to meet organisational needs

  • Manage team performance, working closely with staff to achieve targets

  • Plan resource requirements within your team

  • Contribute to enhancing regular procedures and support systems

  • Follow Aussie Broadband's policy to escalate customer complaints

  • Coordinate daily operations with Team Leaders & Aussie Experts, including scheduling and managing leave approvals

Ready to join?

Hit the apply button to submit your application and our fantastic team will be in touch

Even if you feel you don't meet all the requirements, we'd still love to hear your story. We like to think outside the box with the people we hire.

If you have any questions, get in touch today with our team at 

Just a heads up, we can't take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out

  • Residential Property Manager

    4 days ago

    Melbourne, Victoria, Australia Bow Residential Full time $60,000 - $80,000 per year

    Bow Residential has an opening for a Junior Level Property Manager & an Experienced Property Manager to join our Rentals TeamAbout us:Established in 2015 Bow Residential was established with the vision of offering our clients a boutique, highly personalised and ethical approach to all aspects of Real Estate from Sales through to Property Management.Our core...

  • Residential Sales Manager

    6 days ago

    Melbourne, Victoria, Australia Randstad Australia Full time $90,000 - $120,000 per year

    Residential Sales Manager | Regional South PortfolioA globally-backed industry leader in essential services, dedicated to the philosophy of 'To Prevent and Protect', is seeking an accomplished and strategic Residential Sales Manager to drive growth across a multi-site region, known as the 'South Region'.This high-impact role is responsible for leading the...

  • Hotel Services Coordinator

    17 hours ago

    Melbourne, Victoria, Australia Lifeview Residential Care Full time $60,000 - $80,000 per year

    A leader in our space, the organisation is dedicated to excellence and demonstrates core leadership internally and externally. Lifeview is a Victorian-based residential aged care provider, with a total of 284 beds, in the south-eastern suburbs.With four homes, and significant growth on the horizon, we pride ourselves on not only the care of residents but...

  • Customer Service

    15 hours ago

    Melbourne, Victoria, Australia Carpet Call – VICSA Full time $60,000 - $80,000 per year

    About the role Carpet Call, a leading provider of premium flooring solutions, is seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Service & Warranties Representative. In this full-time role, you will be responsible for delivering exceptional customer service and handling all aspects of our product warranties,...

  • Customer Integration App Manager

    14 hours ago

    Melbourne, Victoria, Australia Team Global Express Full time $120,000 - $180,000 per year

    We are seeking a dynamic and experienced Customer Integrations Applications Manager to join our digital transformation journey. This leadership role is ideal for someone passionate about delivering customer-first solutions and driving innovation in a fast-paced, customer-centric environment.What You'll DoLead and manage high-performing technical teams...

  • Senior Sales Consultant

    16 hours ago

    South Melbourne, Victoria, Australia Bow Residential Full time $100,000 - $200,000 per year

    We set you up to succeed - Quality Leads Provided to YouAbout usEstablished in 2015 Bow Residential was established with the vision of offering our clients a boutique, highly personalised and ethical approach to all aspects of Real Estate from Sales through to managing over 1,000+ properties.About the roleAre you a motivated real estate sales professional...

  • Deputy Manager Residential Care

    2 weeks ago

    Melbourne, Victoria, Australia Pharma People Full time $90,000 - $120,000 per year

    Calling all Registered Nurses and Clinical Care Coordinators Are you ready for the next step in your career? Join a supportive team and make a real difference in the lives of residents.Our client is an award-winning not-for-profit aged care provider, specialising in culturally sensitive aged care for people of Greek diaspora for more than 45 years. They...

  • Residential In Reach

    2 weeks ago

    Melbourne, Victoria, Australia St Vincent's Hospital Melbourne Full time $110,614 per year

    · Fitzroy location - Permanent, Part time position: 40 hours per fortnight· Challenging and rewarding work environment· Opportunities for career development About the RoleThe primary aim of the position is to provide clinical assessment and implement clinical management of residents of Residential Aged Care Facilities (RACF's) and the community in order...

  • Residential & Specialty Personal Lines Manager, A&NZ

    2 weeks ago

    Melbourne, Victoria, Australia Chubb External Full time $120,000 - $180,000 per year

    Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs,...

  • Customer Service Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Echt Apparel Full time $90,000 - $120,000 per year

    The RoleEcht Groupis seeking a proactive and motivated Customer Service Team Leader to join our growing team. This role is ideal for an experienced customer service professional who is ready to step into a leadership position. You will be responsible for managing all online customer service inquiries (emails, live chat, social inboxes) across our two...