SAP S/4HANA ISU CRM Architect

Role: SAP S/4HANA ISU CRM Architect

Location: Sydney

Job Description:

Technical Skills:

• 8+ years of experience in SAP implementations with minimum 5 years focused on ISU and 3 years in CRM.

• Deep expertise in SAP S/4HANA Customer Management architecture and its integration with ISU.

• Strong understanding of utility industry data models including contract accounts, connection objects, premises, and points of delivery.

• Experience with SAP CRM 7.0 and migration paths to S/4HANA Customer Management.

• Knowledge of SAP Fiori, WebClient UI Framework, and modern user experience design.

Business Knowledge:

• Comprehensive understanding of utility customer engagement processes and regulatory requirements.

• Experience with utility-specific CRM challenges including move-in/move-out processes, billing integration, and service order management.

• Knowledge of interaction center operations and omnichannel customer service delivery.

• Understanding of utility industry business processes including meter-to-cash and customer service workflows.

Integration Expertise:

• Experience with SAP integration technologies and cloud connectivity solutions.

• Knowledge of middleware elimination strategies through S/4HANA's harmonized data model.

• Understanding of API-based integrations and OData services for utility customer data.

• Experience with SAP Cloud Integration Platform (CPI) for hybrid scenarios.

Leadership & Communication:

• Proven ability to lead complex transformation projects involving both ISU and CRM components.

• Strong communication skills to convey integrated solution concepts to diverse stakeholder groups.

• Experience in change management for utility organizations transitioning to simplified architectures.

• Ability to facilitate workshops on data model harmonization and system consolidation strategies.

Preferred Qualifications:

• SAP certification in both ISU and CRM or S/4HANA Customer Management.

• Experience with SAP Cloud for Customer for Utilities and C/4HANA suite integration.

• Knowledge of utility industry standards and regulatory compliance requirements.

• Experience with SAP Solution Manager and agile implementation methodologies.

• Understanding of simplification items and their impact on utility CRM processes.

• Background in enterprise architecture frameworks and system landscape optimization.

Key Responsibilities

Solution Design & Architecture:

• Design end-to-end utility customer engagement solutions leveraging SAP S/4HANA Customer Management capabilities integrated with ISU functionality.

• Create technical blueprints for harmonized data models that eliminate the need for middleware between ISU and CRM components.

• Define system architecture for utility-specific customer processes including interaction center operations, service management, and customer master data harmonization.

• Ensure solutions align with SAP's simplification strategy and S/4HANA roadmap for utilities industry.

Technical Leadership:

• Lead cross-functional teams including ISU specialists, CRM consultants, and integration developers.

• Validate requirements for both utility business processes and customer engagement workflows.

• Coordinate implementation of the S/4HANA Interaction Center as the central entry point for customer service specialists.

• Manage integration points between S/4HANA ISU, Customer Management, and external systems like SAP Cloud for Customer.

Implementation & Configuration:

• Configure S/4HANA Customer Management functionalities integrated with ISU entities including contract accounts, connection objects, and points of delivery.

• Implement harmonized data model mappings between CRM business agreements and FI-CA contract accounts, CRM products and S/4HANA materials.

• Set up Interaction Center with utility-specific business processes and Fiori user experience.

• Design and implement integration scenarios with cloud-based solutions like SAP Cloud for Customer for Utilities.

Migration & Transformation Leadership:

• Develop migration strategies from legacy CRM 7.0 and ISU systems to S/4HANA Customer Management.

• Plan conversion approaches using SAP's Software Update Manager (SUM) tool for system upgrades.

• Design custom migration solutions for CRM-specific objects where standard conversion tools are not available.

• Oversee data migration for utility contracts, customer master data, and interaction records.

About Us:

We are Delivery Centric, a dynamic technology company that is transforming the delivery of cloud implementations and cybersecurity. We are headquartered in Australia with a global presence. We are tenacious, future-thinking, and highly driven to achieve an ambitious vision to be the leading global provider of innovative technologies for companies that keep our world clean, safe, and secure.

Our fast-paced and supportive environment will offer you lots of benefits, including a competitive salary, a friendly team, a healthy work environment, and opportunities for training and development.

Please contact me at for additional details

Job Type: Full-time