Casual Customer Sales and Service Specialist

Job Summary

About us

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

About the team

Telstra Business - Telstra Business Technology Centre's provide expert advice and tailored ICT solutions for small and medium business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.

About the role

As a Customer Sales and Service Specialist, you are passionate about providing exceptional service to Telstra's customers. You achieve this by delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales or service enquiries. You leverage your extensive knowledge of Telstra's products and services to deliver commercially effective solutions that enable the team to deliver on targets and objectives. 

Location: Nunawading, Victoria

Key Responsibilities 

• Engage with customers by being naturally inquisitive, actively listening and communicating effectively to identify their needs and resolve any concerns to create an effortless and brilliant customer experience  

• Apply your knowledge of Telstra's products and services to create value for our customers through personalized solutions and empowering them with the information they need to understand and resolve issues  

• Understand and comply with Telstra's established sales practices and procedures and legislative requirements to deliver best practice customer service  

• Apply your influence and negotiation skills to understand and address any customer reservations

• Collaborate with others to gain the support and agreement required when negotiating a solution to deliver an outcome that balances the interests and needs of stakeholders and Telstra's values  

• Leverage your interpersonal skills to build new relationships with key customer targets and effectively manage these relationships to maximise opportunities and sell products and services that effectively meet their needs  

• Contribute to creating an inclusive working environment by demonstrating cultural awareness by listening and flexibility adapting across interactions with culturally diverse team members and customers  

• Demonstrate accountability by taking ownership of customer issues or orders to effectively manage end-to-end delivery of Telstra's products and services within designated timeframes 

About you:

• You're able to easily build a connection with a variety of new and existing customers

• You can quickly develop customised solutions for customers

• You've got a drive to reach (and exceed) sales targets and KPIs

• You're hungry to learn and grow within the role (and beyond)

• You have experience in a customer-facing role

• You love being in a fast-paced, busy environment, where you can spin plates, while still providing excellent customer service

• Experience in a high performing over the phone role

• Ability to handle high volume of work and balance with competing priorities.

• Telstra experience is a plus

Key Skills Required 

• Communication  

• Customer Engagement 

• Selling products and services  

• Group Problem Solving  

• Resilience 

If this opportunity sounds like a perfect fit for you, we'd encourage you to apply 

Please attach your CV when applying.      

As part of your application with Telstra, you may receive communications from us on for job applications in Australia) and for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

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