Care Coordinator, Australia

Why Wellthy is for you

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We're building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we're seeking collaborative, curious, and purpose-driven teammates to help us expand what's possible.

We value a mindset of continuous learning, especially when it comes to emerging technology. Whether it's AI, automation, or other innovations, we see new tools as accelerators empowering us to scale our impact, work smarter, and stay at the forefront of care delivery.

Our work is grounded in the expertise of seasoned care professionals who understand families' real challenges - paired with agile, tech-powered solutions that help us deliver that support efficiently and at scale.We partner with leading companies including more than 35 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We're building, evolving, and expanding the market category for care, and we're looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As our Care Coordinator, you will have a unique hybrid opportunity to primarily serve as a back-end adviser while also seeking ways to support Wellthy members on the front lines. In this role, you will address the unique caretaking needs of families and members within Asia Pacific regions (e.g., Japan, Hong Kong, Taiwan, India, Australia etc…) by organizing and managing care plans. Your primary responsibilities will involve back-end logistical tasks, such as finding the right provider, managing medical bills, making appointments, tracking medications, and vetting facilities and insurance. Additionally, you will own a subset of Care Projects that enhance the member experience and allow you to connect with families and caregivers when opportunities arise.

You will report directly to the Director of Care, Global Team.

To be successful in this role:

• Utilize your expertise, skills, and judgment to advise, research, coordinate, and effectively execute healthcare-related tasks for members and families across diverse global markets, with a particular focus on the Asia Pacific region.
• Have a strong understanding and be sensitive to the care needs of a working family, taking into account varying cultural, social, and healthcare system differences across regions.
• Continuously learn and contribute to a broader understanding of global service-related areas to support your growth and development, especially during peak periods or regional surges in demand..
• Support the improvement and localization of Wellthy Guides and Community Resources to reflect regional nuances and cultural considerations
• Collaborate on non-client-specific initiatives, including providing feedback and suggestions related to Wellthy's global products, services, marketing, and guides.
• Maintain a subset of care projects and tasks, supporting both on the front lines and guiding Wellthy members through their care experiences.

Qualifications

To be successful in this role, you'll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

• University Degree in Social Work or a healthcare-related profession and/or advanced degrees are a plus
• 5+ years work experience in a healthcare role [Social Work, Patient Advocacy, etc…]
• Demonstrated knowledge of, and ability to navigate, the healthcare sector, with prior experience working across global markets and diverse healthcare landscapes."
• Strong ethical standards and a respect for client confidentiality
• Ability to integrate and collaborate well with others while adapting to evolving service experiences
• Experience developing and facilitating care plans
• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• Remote work experience with proficiency with macOS systems, GSuite, Slack, and 1Password

Total Rewards Package

The starting salary for this position is $80,000-$85,000 AUD annually.

• Remote work environment.
• Medical benefits.
• Mental health benefits.
• Vacation, Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child's first year (born into family or adopted) and pregnancy loss leave.

Role Requirements:

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location

This is a remote and Australia-based opportunity. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space

What's Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no "perfect" candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you're encouraged and even excited by that to get started with our process.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For information about our Applicant Privacy, please review here:

For those who require reasonable accommodations, please let us know on your application or email us