
Customer Service Advocate
1 week ago
As a customer service advocate, you will play a pivotal role in ensuring exceptional experiences for our clients.
This includes greeting customers and visitors with a positive attitude, addressing their needs promptly, and providing top-notch support to the branch manager.
The ideal candidate will possess excellent communication skills, be able to multitask efficiently, and maintain a strong focus on delivering high-quality results.
About You- Exceptional verbal and written communication skills
- Able to work effectively in a fast-paced environment
- Maintain a clean and valid driver's license
- Prioritize tasks to meet deadlines and achieve targets
- Intermediate to Advanced Microsoft Office skills
We are seeking an experienced professional to join our team in North Lismore. Our customer-facing staff provide exceptional care to over 360,000 customers each year.
You will be responsible for ensuring seamless communication, efficient resolution of customer concerns, and maintaining a productive working relationship with the branch manager.
Key Responsibilities- Facing customer service
- Undertaking repair inspections on vehicles
- Exploring customer needs and educating them on services
- Issuing invoices and raising job authorities as needed
- Scheduling repair bookings
- Resolving customer complaints and following up on queries
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Customer Service Manager
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