Customer Support Specialist

5 days ago

North Altona, Victoria, Australia Hampers With Bite Full time $45,000 - $60,000 per year

JOB PURPOSE

Hampers With Bite is looking for Customer Support Specialists to help make our peak season a success

This is a casual contract position, full-time in our Altona North Office from now until December.

As a Customer Support Specialist, you'll be the first point of contact for our customers and clients, assisting with order inquiries, tracking, product questions and most importantly - issue resolutions. You'll have a customer-first attitude, and handle escalations with professionalism, efficiency and kindness, ensuring every customer feels supported and heard during our peak season.

Ticket Management

  • Respond to customer inquiries via email, live chat or phones in a timely and professional manner.
  • Manage and resolve escalated issues including but not limited to delivery delays, order errors, customer mistakes and product concerns.
  • Track, update and maintain accurate records in Hubspot CRM
  • Provide proactive, customer-first solutions and work swiftly with internal teams to resolve issues
  • Maintain high levels of customer satisfaction and retention by ensuring clear, empathetic and solutions focussed comms
  • Assist with season surges in ticket volumes

Knowledge (Qualifications/Work Experience)

  • Minimum 1 year experience in a similar role

  • Proficiency in CRM or Helpdesk platforms (Hubspot)

  • Dialpad or other

Skills

  • Excellent verbal & written communication skills
  • Problem solving
  • Customer first mindset

Attributes (Attitudes)

  • Positive
  • Adaptable and agile
  • Ability to work autonomously and part of a collaborative team
  • Organised and solutions focused with a genuine passion for for delivering authentic and positive customer experiences

  • Customer Support Specialist

    2 weeks ago

    Box Hill North, Victoria, Australia Horus Energy Pty Ltd Full time $65,000 - $75,000 per year

    Customer Support SpecialistHorus Energy – Melbourne, VICAbout UsHorus Energy is a growing solar installation company dedicated to delivering high-quality, reliable, and affordable renewable energy solutions across Australia. We pride ourselves on professionalism, compliance, and exceptional customer service from first inquiry to after-sales support.We are...

  • Production System Specialist

    2 weeks ago

    North Altona, Victoria, Australia Toyota Full time $90,000 - $120,000 per year

    Oh what a feelingWe are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but...

  • Senior Service Distributor Program Specialist

    2 weeks ago

    North Altona, Victoria, Australia Toyota Motor Corporation Australia Full time $90,000 - $120,000 per year

    Oh What A FeelingAt Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and...

  • Senior Service Distributor Program Specialist

    2 weeks ago

    North Altona, Victoria, Australia Toyota Full time $80,000 - $120,000 per year

    Oh what a feelingWe are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but...

  • Customer Sales

    1 week ago

    North Altona, Victoria, Australia Repco Full time $104,000 - $130,878 per year

    Customer service role, creating moments that matter for Repco customers. After market auto products in a retail & trade environment.Customer Sales & Service / Retail AssistantAbout the role:This causal position requires a candidate with a valid drivers licenceAt Repco we want to ensure that each customer has a great shopping experience in person, over the...

  • Customer Service Representative

    5 days ago

    North Altona, Victoria, Australia Team Global Express Full time $60,000 - $80,000 per year

    Fixed -Term Contract - 1 Year | Monday to Friday | Altona North, VICJoin an industry leader transforming logistics across AustraliaAbout the RoleTeam Global Express is seeking a passionate and reliable Customer Service Representative to join our dedicated team in Altona North on 1-year fixed term contract . This is a fantastic opportunity for someone who...

  • Operational Support Assistant

    2 weeks ago

    North Altona, Victoria, Australia St Vincent de Paul Society NSW Full time

    Join one of Victoria's leading not for profits and be a part of something bigCompetitive Salary + Tax reducing salary packagePart time 20h per fortnight (Tuesday and Wednesday) | Potential to increase hours as the department grows12 months maximum termLocation: Altona North (office-based role)About St Vincent de Paul SocietyFor more than 170 years we have...

  • Operational Support Assistant

    2 weeks ago

    North Altona, Victoria, Australia Vinnies Victoria Full time

    Join one of Victoria's leading not for profits and be a part of something bigCompetitive Salary + Tax reducing salary packagePart time 20h per fortnight (Tuesday and Wednesday) | Potential to increase hours as the department grows12 months maximum termLocation:Altona North (office-based role)About St Vincent De Paul SocietyFor more than 170 years we have...

  • Positive Behaviour Support Practitioner

    1 week ago

    North Geelong, Victoria, Australia Gateways Support Services Full time $60,000 - $90,000 per year

    About Gateways: At Gateways Support Services we walk alongside children, young people and adults with disability and their families to help build independence, confidence and connection. Our services span early childhood intervention, respite, skill development, independent living, specialist care, and more, always shaped around the needs of each...

  • Operations Manager

    2 weeks ago

    North Altona, Victoria, Australia Pickles Auctions Full time $80,000 - $120,000 per year

    Location:Altona NorthEmployment Type:Full-Time PermanentDepartment:Altona - Branch ManagementClosing Date:25 Sep 2025WHY WORK FOR PICKLESBe part of a dynamic industry where no two days are the sameEnjoy extra leave and share in our company bonus program.Pickles boasts robust leadership and management. Our leadership team possesses extensive industry...