Member Engagement Manager

About Ai Group

The Australian Industry Group (Ai Group) is a peak national employer organisation representing traditional, innovative and emerging industry sectors. We have been acting on behalf of businesses across Australia for 150 years. We offer our membership strong advocacy and an effective voice at all levels of government underpinned by our respected position of policy leadership and political non-partisanship. Our members operate across a wide cross-section of the Australian economy and are linked to the broader economy through national and international supply chains.

Our purpose is to empower industry success for a better Australia.

About the Opportunity

We are seeking an experienced and results-focused Member Engagement Manager. Reporting to the Director Membership and based in our Brisbane office, this role will retain and grow Ai Group member engagement by driving member awareness of and engagement with Ai Group products/services, including increased member uptake of commercial services.

Whilst the reality of each day will be different, you can expect to be accountable for:

• Building and maintaining strong relationships to drive member engagement and retention

• Partnering with the broader Commercial and Operations teams to connect opportunities for growth across Ai Groups full range of services

• Acting as a trusted advisor for members, anticipate their needs and created tailored solutions

• Providing regular feedback on behalf of members to inform policy and design of services

• Tailoring proposals based on Ai Group's policy submissions and services with a view of growing membership and other consulting opportunities

To best succeed in this role you will have;

• Proven account management experience overseeing a large diverse portfolio

• A keen interest in current business and political affairs (nationally and internationally)

• Advance written and verbal communications skills

• Exceptional internal and external stakeholder management skills

• Proven experience to think strategically and act tactically

• Mental agility and intellectual curiosity

• Experience with CRM's and other standard business systems.

We offer you:

• A collaborative work environment with talented people who are committed to achieving the best outcomes for our members and clients.

• Professional development opportunities, including access to Ai Group's short courses.

• Flexible working arrangements to suit your circumstances, including purchase leave, an additional 5 days of annual leave if you use your yearly annual leave entitlements, and the ability to switch a public holiday to a day you prefer to take leave.

• A wide range of employee benefits including free annual health initiatives, salary sacrificing options, including novated lease.

• A genuine sense of belonging and individual achievement, where we will embrace your unique strengths and skills.

How to Apply

If you believe you have the passion and skills to succeed in this role, please submit your application including a cover letter and your resume by clicking Apply Now.

For more information about Ai Group go to

Ai Group is strongly committed to gender equality and an inclusive workplace. We are committed to taking actions that enable our people to experience a safe and inclusive environment at all levels and in all areas of Ai Group. We partner with Circle In, Telus Health EAP and Supply Nation to provide additional support, so our people can thrive in the workplace.

We welcome unique ideas, identities, perspectives and backgrounds and we respect and value these differences. We value the knowledge and insights Australia's First Nation's community bring to our workplace and our members.

We understand that the best candidate may not tick all the boxes, so please consider applying for this role even if you have the experience and capabilities for only a portion of the role.