Community Engagement Manager

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We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Community Engagement Manager

What does a successful Community Engagement Manager do at Pinch Payments (Part of Fiserv)?

As the Community Engagement Manager for Pinch, you will play a pivotal role in engaging and representing the company within the accounting, Software as a Service (SaaS), and Small and Medium Business (SMB) ecosystems. Your responsibilities will also include supporting strategic partner Go-To-Market (GTM) initiatives through events, conversations, and collaborative content efforts.

Key Responsibilities:

• Develop and implement strategic community engagement plans tailored to the accounting, SaaS, and SMB ecosystems to enhance Pinch's presence and acquisition efforts.
• Cultivate and maintain relationships with key advisors, partners, and stakeholders to drive community-led acquisition and foster high levels of trust.
• Lead the planning, execution, and reporting of events, including both in-person and virtual engagements, to connect with target audiences effectively.
• Monitor and actively participate in conversations within social platforms and industry groups to build relationships, gather insights, and enhance Pinch's visibility.
• Collaborate with strategic partners on Go-To-Market activities, including events, discussions, and content collaborations to drive mutual growth and success.

Qualifications:

• Bachelor's degree in Marketing, Communications, Business, or related field.
• Proven experience in community engagement, relationship management, or partnership development within the accounting, SaaS, or SMB sectors.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
• Strong project management abilities, including event planning and execution, with a focus on delivering impactful community engagement initiatives.
• Experience in monitoring social media platforms, industry groups, and online communities.
• Understanding of community-driven acquisition strategies and partner GTM approaches.

Why Join Pinch Payments(Part of Fiserv):

• Be part of a small but mighty team making a real impact in the payments space

• Opportunity to shape the product experience from the ground up

• Work with passionate people in a supportive, fast-moving environment

• Backed by Fiserv, with the agility of a startup and the stability of a global company

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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