Scheduling Officer

5 days ago

Gold Coast, Queensland, Australia Right At Home Full time $60,000 - $80,000 per year
Description

Scheduling Officer – Aged & Disability Home Care

Gold Coast South | Full-Time | Office-Based | On-Call Roster (1 in 4)

Are you highly organised, compassionate, and thrive in a fast-paced environment?

Join Right at Home Gold Coast South as a Scheduling Officer, where your skills will directly impact the lives of those in our community. If you enjoy problem-solving, working with purpose, and being part of a supportive team — we'd love to hear from you.

About the Role

We are seeking a full-time Scheduling Officer to join our close-knit office team. You'll be responsible for coordinating client care services through accurate and timely rostering of our support workers.

This role is Monday to Friday, 7:30 am – 3:30 pm, with on-call duties once every 4 weeks. It offers a fantastic opportunity to grow your career in healthcare administration while working in a values-led organisation.

Key Responsibilities

  • Coordinate daily and weekly care rosters to match clients with suitable support workers
  • Manage changes such as cancellations, urgent shift requests, and staff availability
  • Maintain accurate records and compliance with relevant award conditions
  • Liaise with clients, families, care workers, and managers to ensure seamless service delivery
  • Respond to client enquiries and feedback with empathy and professionalism
  • Assist with onboarding new clients and care staff rosters
  • Generate reports and support admin tasks to keep operations running smoothly
  • Promote Right at Home's values through every interaction

About You

You're a confident communicator, calm under pressure, and passionate about delivering exceptional service. You'll also bring:

  • Prior rostering/scheduling experience (aged care or disability services highly regarded)
  • Strong time management and the ability to manage multiple priorities
  • Excellent written and verbal communication skills
  • Empathy, patience, and a client-first mindset
  • A proactive, problem-solving approach to daily challenges
  • Ability to work collaboratively within a dynamic team environment

Requirements

  • Australian National Police Check (or willingness to obtain)
  • Full working rights in Australia
  • NDIS Workers Screen card (or willingness to obtain)
  • Sound understanding of aged care or disability support (preferred)
  • Familiarity with rostering software (e.g., Visual Care) is an advantage

What We Offer

  • Competitive pay + on-call allowance (1 in 4 weeks)
  • Birthday leave – enjoy your special day off
  • A positive, supportive team environment
  • Purpose-driven work that makes a real impact
  • Access to an online app for managing shifts and schedules

Apply Now

If you're ready to join a compassionate, professional, and forward-thinking team, we'd love to hear from you

Apply with your resume and a brief cover letter highlighting your experience and interest in client-focused care.

For a confidential discussion, contact Kate Andrews on or email

Shortlisting and interviews may commence immediately. Early applications are encouraged, as the position may be filled prior to the closing date.

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