Group Claims Consultant

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. At Zurich, we don't just cover, we care.

As a Group Claims Consultant, you will manage and assess Life Risk Disability (Group) claims, delivering fair, timely outcomes that protect and support our members' wellbeing. You'll interpret medical and allied health reports, apply knowledge of the Life Insurance Act and relevant Codes, and maintain strong relationships with employers, trustees, brokers, treating practitioners, and rehabilitation providers.

Reporting to the claims team manager, you will work within a collaborative, customer centric environment to meet SLA targets, drive continuous improvement, and escalate complex cases with sound judgment and compliance

Important to your success – let's grow together

• Experience managing end-to-end life insurance claims, Income Protection (IP) and Total & Permanent Disability (TPD) experience advantageous.
• Proven ability to interpret clinical, allied health and medico legal reports and incorporate medical, vocational and policy considerations into decisions.
• Experience working with rehabilitation providers and designing/implementing return to work plans or vocational assessments.
• Strong stakeholder management experience with employers, trustees, brokers, treating practitioners, and external service providers.
• Track record of meeting SLAs, quality standards and regulatory requirements in claims handling.
• Experience preparing clear written determinations and sensitive customer communications with an empathetic tone.
• Familiarity with relevant legislation and industry codes including LICOP (Life Insurance Code of Practice), PYS (Protecting Your Super) / PMIF (Putting Members' Interests First), and Transfer Terms.
• Competence using claims management systems, case management tools and MS Office; experience with data analysis/Power BI or Excel for reporting is advantageous.

Belong. Zurich is here to support you

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure