Customer Service Manager

7 days ago

Baulkham Hills, New South Wales, Australia Clarendon Homes Full time $104,000 - $130,878 per year

Welcome to your new role with Clarendon Homes
We are seeking a motivated and people-focused
Customer Service Manager
to lead our Pre-Construction Customer Service team. Clarendon Homes is part of the Campbell Property Group, a well-established Australian-owned residential builder, renowned for our passionate people, innovative designs, and high-quality homes.

About The Role
At Clarendon Homes, we're passionate about building quality homes and delivering exceptional customer experiences. As our Customer Service Manager, you'll lead a high-performing Pre-Construction Customer Service team and ensure our customers receive proactive, consistent, and professional support during the early stages of their building journey. You'll play a key role in driving customer satisfaction, supporting workflow progression, and ensuring excellence across every pre-construction touchpoint.

What You'll Be Doing
Your day-to-day could look like:

  • Lead and inspire the Pre-Construction Customer Service team to deliver an exceptional, proactive experience for every client.
  • Champion the voice of the customer, ensuring concerns are addressed quickly and professionally to maintain trust and satisfaction.
  • Drive improvements in communication and workflow, enabling files to progress smoothly through the pre-construction phase.
  • Build strong partnerships with Drafting, Estimating, and Permits teams to remove roadblocks and keep projects on track.
  • Foster a culture of ownership, accountability, and continuous improvement within the team.
  • Monitor customer satisfaction and service performance metrics, identifying opportunities to lift results across the business.

What We're Looking For
We're looking for someone with:

  • 5+ years' experience in residential construction or customer service leadership.
  • Proven success managing and developing high-performing teams.
  • Strong knowledge of pre-construction processes and customer touchpoints.
  • Experience with service recovery, escalations, and customer satisfaction improvement.
  • Familiarity with HIA contracts, variations, DA/CDC processes, and CRM/project platforms (e.g. ClickHome).
  • Excellent communication, problem-solving, and organisational skills.
  • A collaborative, empathetic, and commercially minded approach.

What's in it for you?
When You Join Our Team, You'll Be Part Of a Supportive Culture That Values Your Wellbeing, Growth, And Work-life Balance. We Offer

  • Competitive salary and annual performance bonuses
  • Career development and mentoring opportunities
  • Ongoing learning through the CPG Academy
  • Discounts on building your own home
  • Supplier discounts on appliances, furniture, and materials
  • Paid parental leave for primary and secondary carers
  • Flexible work arrangements
  • Referral bonuses when you bring great people to the team
  • Free wellbeing support for you and your family through our Employee Assistance Program (EAP)

Everyone has a home at CPG
At the Campbell Property Group, we're committed to creating a workplace where everyone feels safe, respected, and supported. We welcome people from all walks of life – including Aboriginal and Torres Strait Islander peoples, people from different cultures, backgrounds and beliefs, people with disability, neurodivergent people, and LGBTQIA+ communities. Even if you don't meet every requirement, we'd still love to hear from you.

Click Apply Now to get the process started

ClarendonHomes

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