New South Wales Strata Management

Start your strata career with PICA

Make a difference supporting property owners every day

Build your skills with training and support

Enjoy variety across client service, compliance, and operations

As one of Australia's largest strata management companies, we provide competitive remuneration and stability in a growing industry.

The impact you'll have:

Our clients rely on us to manage their properties smoothly and professionally. As an Assistant Strata Manager with our NSW Strata Management branch, you'll play a vital role in keeping everything running behind the scenes. By responding to client enquiries, preparing documents, supporting meetings, and coordinating with internal teams, you'll help deliver the service our clients expect, which allows our Strata Managers to focus on client advice. This role is essential to maintaining client satisfaction and ensuring statutory deadlines are met.

What you'll do:

Every day is varied. One moment you're answering client enquiries, the next you're preparing minutes or chasing contractors. In this role you will:

• Respond to client enquiries with professionalism and follow through on resolution.
• Prepare and issue meeting notices, agendas, and minutes.
• Keep accurate records and support compliance and financial processes.
• Liaise with internal teams to coordinate repairs, maintenance, and contractor requests.
• Organise workloads to meet statutory deadlines and client expectations.

What you'll bring

• Experience: 1-3 years in administration and/or customer service is preferred. Many successful ASMs join us from backgrounds such as real estate, finance, insurance, or other professional services. But we also welcome applicants from customer-facing roles in industries like retail, hospitality, or contact centres where organisation and client service are key.
• Technology proficiency: Confident with Outlook, Word, Excel, Teams, and able to pick up new systems quickly.
• Customer service skills: Respond quickly and professionally.
• Clear communication: Both written and verbal, with accuracy and professionalism.
• Organisation and time management: Prioritise tasks and meet multiple deadlines.
• Attention to detail: Maintain accuracy in records, documents, and financial tasks.
• A growth mindset: Willing to learn strata processes and progress your career.

What's in it for you:

At PICA Group, we want you to thrive. Here's how we support you.

• Growth: Gain training and career pathway options across PICA Group.
• Flexibility: Balance work and life with 50/50 hybrid options.
• Challenge: No two days are the same. Variety and deadlines will stretch your skills.
• Belonging: Join a supportive team where collaboration and relationships matter.
• Giving Back: Protect people's homes and communities with the work you do. We're passionate about doing good and giving back
• PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.

Who is PICA Group?

We're Australia's leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we've enhanced community living by caring for one of our customers' most valuable assets, their home.

Everything we do is guided by our values: Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer| Get Things Done

How to apply:

If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link.

At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.

For up-to-date information about PICA Group, visit us:

You must have the right to live and work in this location to be considered for this opportunity.

It is PICA Group's policy not to accept speculative CV's from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.