Administration Officer- Paediatric Occupational Therapy Clinic

Hi there We're so glad you want to learn more about us, and who we're excited to welcome next into the Remarkable You OT family, as we grow our services in the Brisbane North and Moreton Bay regions.

We are searching for a values-driven, organised, and caring Administration Officer to join our Client Care Team in a full-time role (4 days will be considered). This position is all about making sure the day-to-day running of our clinics is smooth and efficient, while supporting our team of Occupational Therapists and the wonderful families we serve. You'll be primarily based at our North Lakes and Brendale clinics, working across both sites to keep things running seamlessly.

At Remarkable You OT, our vision is a connected community where young people are living remarkable lives. We do this by supporting children and families through compassionate, creative, and empowering services, delivered with warmth and integrity.

We are a 100% values-driven business, and everything we create runs through the filter of our core values:

Connection – We build strong, authentic relationships with children, families, and communities.

Empowerment – We support people to discover their strengths, build confidence, and grow.

Playful – We bring creativity, curiosity, and joy into our work.

Care – We show up with genuine compassion and personalised, thoughtful support.

You will be:

• Greeting clients and providing a welcoming first impression.
• Answering phone calls, emails, and general enquiries.
• Completing intake calls to gather information about parental concerns and client needs.
• Managing and scheduling client appointments using practice management software 'Splose'.
• Coordinating therapist calendars and handling scheduling changes.
• Carrying out invoicing tasks, including issuing and following up on overdue accounts.
• Keeping client files accurate and up to date
• Supporting colleagues by answering questions and being approachable when needed.
• Contribute to reviewing and improving NDIS and Medicare compliance systems, processes, and documentation standards
• Assist with developing and delivering training for new or less experienced team members in NDIS and Medicare procedures
• Implement and maintain NDIS and Medicare documentation requirements
• Report to the office manager, handling other administrative tasks as directed.
• Keeping the clinic space tidy, professional, and inviting.

Key Capabilities

Qualifications and Experience (our 'must haves')

• Experience working in admin or reception roles, ideally within a healthcare or allied health setting.
• Experience with invoicing and financial administration tasks.
• Strong skills in scheduling and diary management.
• Familiarity with practice management software.
• Previous experience engaging with children and families (desirable).
• Knowledge of the NDIS and Medicare (desirable).
• Current QLD Working with Children Card (Blue Card) or willingness to obtain.
• Willingness to undergo a police check.
• Current driver's licence and access to a vehicle.

Knowledge and Skills

• Excellent written and verbal communication skills (confident on the phone).
• Strong attention to detail and accuracy.
• Able to manage multiple tasks at once, prioritising effectively.
• Tech-savvy and adaptable with new systems and tools.
• A team player who contributes to a supportive environment.

Attributes

• Professional, warm, and approachable.
• Positive, proactive, and willing to take initiative.
• Flexible and responsive to the needs of the team.
• Friendly and confident with a growth mindset.

At Remarkable You OT, you'll join a warm, inclusive, and playful team environment where your contributions matter. We value human connection, celebrate individuality, and place genuine care at the centre of everything we do.

You'll be supported by a collaborative team, given opportunities to learn and grow, and know that the work you do each day makes a meaningful difference to the families we support.

Do you want to be a part of our Remarkable team? If yes, please submit your resume and a cover letter that addresses our 'must haves' section. Getting to know you is SUPER important to us and an essential part of applying for this position

In addition to the 'must haves', we would like to know:

• three interesting things about you

• what snack you'd bring to a team movie night

• the emoji that best describes you
• what you think contributes to an inspirational workplace

Applications that fail to provide a cover letter addressing the above will NOT be considered for the role. Please note, only applicants progressing to Stage 2 will be acknowledged via email or phone call.

To understand a little more about who we are, we welcome you to visit our website or find us on social media.

I look forward to learning more about you soon - Shayla (Director/ Occupational Therapist)