Connections Support Lead

About the Agency

As the steward for digitally enabling Australia's health system, the Agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centred, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, Electronic Prescriptions, and my health App.

About the Role

The Connected Care Branch is seeking a Connection Support Lead (APS6) for a Full-time ongoing position. The Connections team provides end-to-end implementation support for software developers, healthcare provider organisations, and mobile applications integrating with national infrastructure. The team also develops and supports service model options and requirements for national data hubs. As the Connection Support Lead, you will act as the central coordination point between software developers, internal Agency teams, and external technical partners. This role involves assisting software developers to implement Agency conformance criteria and technical standards, including security requirements. You will also contribute to project and program initiatives, driving process redesign and continuous improvement through active participation in working groups and collaboration across multiple Agency teams.

Skills and Experience (Essential Criteria)

• Proficiency in implementing conformance criteria, technical standards, and security requirements.
• Strong stakeholder engagement and exceptional communication skills to manage relationships effectively.
• Experience with process redesign, continuous improvement initiatives, and contributing to project and program delivery within digital health setting.
• Knowledge of quality assurance practices, including content QA and proofing to ensure a high standard of user experience.
• Ability to develop and maintain written guidelines and procedures to ensure consistency and accuracy in publication processes.
• Proven experience providing technical support and coordinating with software developers, internal teams, and external partners.

For all queries relating to the responsibilities of the position, please contact Samar Omar at

Our Benefits

• Ask us about our
  2026 salary increases
  , annual performance reviews and
  superannuation
  employer contribution of 15.4%.
• Salary packaging
  (also known as salary sacrifice) is available.
• Annual Christmas closedown
  – with no leave deduction
• Our
  Wellbeing Sessions & Employee Assistance Program
  will give you the best opportunity to balance work and life.
• Work From Home & Attractive Flexible Working Arrangements
  : All staff can apply for flexible work arrangements that offer a range of options for how, when and where you work.
• Collaborative workspaces
  with new technology available within central locations.
• Agency Study bank
  : Our employees are eligible for financial assistance up to 100% of costs and up to 7.5 hours per week study leave as per our study assistance guidelines.
• Generous leave
  opportunities including Parental (primary & secondary), compassionate, Aboriginal & Torres Strait Islander Leave, Cultural, Emergency Response, Defence, Half Pay option, and Portability of leave across most State and Federal government agencies.
• Accumulate flextime
  for hours performed in addition to ordinary hours of work. This can go towards leave.

Notes
: Order of Merit: Applicants rated as suitable will be placed in a merit pool that may be used to fill similar ongoing or non-ongoing positions throughout the Agency for up to 18 months.

Eligibility

• Ability to obtain and maintain a Baseline security clearance with the ability to obtain and maintain a higher clearance if required by the Agency.
• Ability to obtain and maintain national police check.
• Australian Citizenship is a condition of eligibility.

Application

To apply for the role, please submit your resume and a cover letter (1 page maximum) addressing the skills and experience requirements above. Please contact the recruitment team at with queries relating to the application process.

Closing Date
: 23rd of November 2025, 11pm (AEST)